You can stay updated on current discounts and available offers through our official website, where all active promotional campaigns are posted.

Additionally, we recommend that you subscribe to the iStorm Newsletter to be the first to receive updates about new offers, discounts, and special campaigns. https://www.istorm.gr/pages/newsletter

Our team ensures that you receive timely updates about every available offer, so you can take advantage of the best opportunities.

Gift wrapping is available for your purchases.

For online orders, please select the "I would like gift wrapping" field during checkout so that an iStorm gift bag can be included with your shipment.

Alternatively, for in-store purchases, you can inform the Apple Expert that your purchase is a gift.

We offer Apple iTunes gift cards. These cards are used for purchases of digital content, such as apps, music, movies and subscriptions, via Apple ID and are valid exclusively for Greek accounts.

You can obtain them from our physical stores.

At iStorm stores, demo devices are available so you can view and try out selected products up close before making your purchase.

This way, you can form a clear, complete picture of the functionality, size, and key features of the device that interests you, so you can make the choice that best suits your needs.

iStorm offers Gift Cards, giving the recipient the opportunity to choose the product or accessory they want from our store's selection. Gift Cards are available at iStorm's physical stores.

They are a practical and flexible gift option, ideal for any occasion.

All in-stock MacBook models offered by iStorm feature a Greek-Latin keyboard.

You can use both Greek and Latin character layouts, depending on your needs.

If you would like a different keyboard layout, custom ordering is available with the corresponding lead time.

You can contact our Customer Support team at 211 999 7590, from Monday to Friday (10:00–18:00), and we will be happy to walk you through the process in detail. Alternatively, you can visit one of our stores.

Apple's warranty is valid internationally, according to the company's official terms.

For more details about coverage and requirements, you can visit Apple's official warranty page:

https://www.apple.com/legal/warranty/

You can send us your order number as well as your correct email address so that we can proceed with the relevant review.

Alternatively, you can contact our Customer Support Team directly at 211 999 7590, Monday through Friday (10:00–18:00), so that we can examine the possibility of correcting the issue.

We recommend that you contact us as soon as possible to ensure that you receive the correct updates related to your order.

Delivery within the European Union is available in accordance with current tax and trade legislation.

If the purchase is made by a private individual, the invoice will include the applicable VAT. For purchases made by businesses with a valid intra-EU VAT number, invoicing without VAT is available in accordance with intra-EU transaction procedures. Shipping costs are the customer's responsibility, and all shipments will be sent exclusively to the company's registered address.

In order to respond clearly to your inquiry, please send us your VAT number so that we can complete the relevant verification.

Device enrollment in the DEP (Device Enrollment Program) / Apple Business Manager (ABM) is possible, provided your purchase was made through an iStorm store.

To process your request, please send us your purchase receipt as well as the serial number of the device you wish to enroll.

For faster assistance, you can contact the iStorm B2B department directly at b2b@istorm.gr .

Once we receive your details, our team will complete the necessary checks and update you regarding the process.

Planet Tax Free is available through iStorm.

To complete the process, you will need to visit one of our stores with your passport so that the necessary checks can be carried out and our team can assist you.

Apple exclusively sets the announcement and release dates for new iPhone, Mac, iPad, Apple Watch, and AirPods models, with no official updates available ahead of the relevant announcements.

As soon as new details emerge, our team will immediately update you on each new product and its availability.

For more immediate updates, you can follow our website or subscribe to our newsletter. https://www.istorm.gr/pages/newsletter

You have the option to order a Mac with the specifications of your choice (custom configuration).

Orders can be placed by visiting one of our stores https://www.istorm.gr/pages/stores, through our website https://www.istorm.gr , or over the phone via our Customer Support team at 211 999 7590 Monday–Friday, 10:00–18:00.

Please note that these custom orders are built entirely based on your selections and are not immediately available as stock, meaning there is a corresponding waiting period for their completion, approximately 4 to 6 weeks. To confirm your order, a 30% deposit of the total amount is required.

The power of attorney must clearly state that the holder of their ΑΦΜ authorizes a specific third party to collect or make purchases on their behalf.

For the best possible service, it is important that the document includes full details for both parties, so that the necessary verification can be carried out upon arrival at the store.

You can pay with two cards when your transaction is completed in person at an iStorm store. In this scenario, the store staff can assist you and walk you through the payment process.

Invoices are issued at the time of invoicing or upon receipt of the product, and there is no option to issue a proforma invoice during the standard retail customer service process.

For corporate needs or special circumstances, you may contact the relevant department of iStorm at b2b@istorm.gr if an official quotation is required.

If your product was delivered damaged, with scratches or other visible marks, please contact our Customer Support Team at 211 999 7590, Monday to Friday (10:00–18:00), so we can immediately review the incident.

Alternatively, you can visit one of our stores or reply to this email by sending photos that show the device's condition so that your request can be evaluated.

Our team will provide you with detailed guidance on the next steps and the handling of your request.

Your satisfaction is our top priority, and we will make every possible effort to provide you with the best possible support.

There is an option for invoicing with the applicable VAT rate, provided the relevant conditions are met.

To complete the process, verification and confirmation of your VAT identification number is required.

Please note that orders will only be shipped to the business address provided in the invoicing details.

If the packaging has been opened and the iPhone has been activated, the product cannot be returned.

To be eligible for a return, the device must be in its original condition with sealed packaging.

Offers and discounts are valid for a specific time period and do not apply retroactively to already completed purchases.

Therefore, it is not possible to refund the price difference in the event of a subsequent offer.

However, we will review your request with the goal of providing you with the best possible service.

If your screen protector has bubbles or dust, you will need to visit an iStorm store again so that our team can perform an inspection and assess the issue.

The gift card is valid for six months.

If your card has expired, we recommend contacting our Customer Service team at 211 999 7590, Monday through Friday (10:00–18:00), or the store where it was issued, so that we can assess whether there is an opportunity for further assistance in this specific case.

For hygiene reasons, it is not   possible to return or exchange headphones once their packaging has been opened.

Damage caused by dropping, impact, or other accidental external damage is not covered by the standard product warranty. For complete information regarding Apple's coverage terms, you can refer to Apple's official warranty page.

The sales receipt is issued upon invoicing or product pickup, in accordance with the process. For the prepayment of BTO orders, a payment receipt is issued.

Yes, we offer the AppleCare Protection Plan for Mac devices.

For more information about availability and coverage options, you can visit any of our stores, where our staff will be happy to assist you.

iStorm stores are pet-friendly. For the maximum comfort and safety of all visitors, we recommend that pets be accompanied in a manner that ensures a peaceful and safe stay within the space.

Yes, VAT exemption is available for shipping to Mount Athos. However, the necessary verification of the relevant documentation and details must first be completed.

The number of installment payments is selected on the Viva.com payment page, not on the iStorm checkout.

After you enter your credit card details, the installment selection field will appear.

You can send us your order number as well as the correct email address so that we can proceed with the relevant check.
Alternatively, you can contact our Customer Support Team directly at 2119997590, from Monday to Friday (10:00–18:00), so that we can look into correcting the issue.
We recommend that you get in touch as soon as possible to ensure you receive the correct updates pertaining to your order.

Yes, at all of our stores located in shopping malls you will find parking, and in front of the stores in Agia Paraskevi, Rhodes, and Mykonos, 

iPhone 18 Pro and iPhone 18 Pro Max: Pre-orders start on 12/9 and they will be available from 18/9.

iPhone Duo: Pre-orders start on 16/10 and they will be available from 23/10.

Apple Watch Series 12 and Apple Watch Ultra 4: Pre-orders start on 9/9 and they will be available from 18/9.

AirPods 5: Pre-orders start on 9/9 and they will be available from 18/9.

Pre-orders for the Apple Watch Series 12 and Apple Watch Ultra 4 are fulfilled on a first-come, first-served basis, depending on the model, size, color, band, pickup store, and stock availability.

It is not possible to provide a specific delivery date. Once your order is ready, you will be notified via email.

AirPods 5 pre-orders are fulfilled on a first-come, first-served basis, depending on the model, the pickup store, and stock availability.

It is not possible to provide a specific delivery date. Once your order is ready, you will be notified via email.

Pre-orders for the new iPhone 18 Pro and iPhone 18 Pro Max are fulfilled on a first-come, first-served basis, depending on the model, color, storage capacity, pickup store, and stock availability.

It is not possible to provide a specific delivery date or your position in the waiting list. Once your order is ready, you will be notified via email.

The order of service is determined by the model, color, capacity, pickup store, and stock availability.

For this reason, it is not possible to inform you of the exact position of your order or how far the service process has progressed. As soon as your order is ready, you will be notified via email.

Orders for the iPhone 18 Pro and iPhone 18 Pro Max are placed online through our website and are fulfilled on a first-come, first-served basis.

It is not possible to provide a specific delivery time in advance, as this depends on the model, color, storage capacity, pickup store, and stock availability. Once your order is ready, you will be notified via email.

To pre-order the new iPhone 18 Pro and iPhone 18 Pro Max, you must select a specific model, color, storage capacity, and pickup store.

There is no option for an open selection to receive whichever device becomes available first. Additionally, payment or a deposit does not change the order of priority.

Pre-orders for the iPhone 18 Pro and iPhone 18 Pro Max are fulfilled based on the order of priority and the availability of the selected model, color, storage capacity, and pickup store.

Pre-orders for the new iPhone 18 Pro and iPhone 18 Pro Max are fulfilled on a first-come, first-served basis. Fulfillment times may vary depending on the model, color, storage capacity, pickup location, and stock availability.

For data privacy reasons, we cannot check or share information regarding another customer's order.

European models of iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro, and iPhone 18 Pro Max support both physical nano‑SIM and eSIM.

You can submit your declaration via the online withdrawal form. After submission, you will receive an email confirming that we have received your declaration, followed by further updates regarding its progress.

Yes, you can request a return for one or more specific products, without returning the entire order, provided you meet the return requirements outlined in the Terms of Service.

The right of withdrawal applies to consumers who make only online purchases, and where payment is made or items are picked up in a physical store. This does not apply to purchases made in a brick-and-mortar store or to business purchases with an issued invoice.

If your order has not yet been delivered, contact Customer Support to request its cancellation. If you have already received your online order and would like to return one or more products, you will need to complete the return form.