iSupport - iStorm

iSupport

4-year warranty extension program from iStorm.

iSupport is a 4-year warranty extension program, designed by Apple experts, offered exclusively to consumers who have purchased iPhone, iPad, Mac and Apple Watch from iStorm stores. It provides up to four years of technical support from Apple-certified technicians using genuine parts and following Apple-defined procedures.

*Ο δεύτερος χρόνος εγγύησης ισχύει μόνο για πωλήσεις προς καταναλωτές/φυσικά πρόσωπα που λαμβάνουν απόδειξη λιανικών συναλλαγών. Το πρόγραμμα επέκτασης εγγύησης αφορά ολοκληρωμένη τεχνική υποστήριξη, πέραν της διάρκειας της εγγύησης του κατασκευαστή, με την αγορά του σχετικού προγράμματος σύμφωνα με τους αναγραφόμενους όρους κατωτέρω.

With iSupport from iStorm, you have everything!

With the complete user experience that Apple products offer, all you need is comprehensive support. By extending your warranty with iSupport, you have the necessary coverage from an Apple expert, so you can be worry-free for 4 years.

  • Authorized Service Provider

  • Genuine Apple parts

  • Apple Certified Technicians

  • 4 years warranty

Το πρόγραμμα επέκτασης εγγύησης αφορά ολοκληρωμένη τεχνική υποστήριξη, πέραν της διάρκειας της εγγύησης του κατασκευαστή, με την αγορά του σχετικού προγράμματος σύμφωνα με τους αναγραφόμενους όρους κατωτέρω.

Terms & conditions

Extended warranty for professionals as well.

iSupport provides technical support for up to 4 years from the original purchase date of the devices, offering a complete solution for your business.

FAQ

It covers free technical inspection throughout the duration of the program, as well as free repair or replacement of the device, provided that the damage results from a manufacturing defect and not from intervention by the user himself.

The extended warranty is only valid for iPhone, iPad, Mac & Apple Watch. Only the device with the serial number listed on the signed contract and proof of purchase is covered. Accessories are excluded.

The package must be purchased within the first 12 months from the date of purchase of the device. Only residents of Greece and Cyprus whose devices were purchased in these countries are eligible to purchase, exclusively from iStorm stores.

The extended warranty lasts for 4 years from the date of purchase of the device and not from the date of purchase of the package.

In case of product damage, you must deliver the product to an iStorm store of your choice for repair. You can deliver the device to the nearest iStorm store during the operating hours of the technical department, Monday to Friday, 10:00-18:00.

To proceed with a technical inspection or repair, you need to have with you:

– The device to be repaired with the serial number listed in the contract

– The original purchase document

– The signed contract of the warranty extension package

– The original purchase receipt of the warranty extension package

Yes, you should definitely have backed up your data and remember your Apple ID password. Learn more about the process you need to follow here . iStorm stores reserve the right to request additional documentation that they consider necessary to evaluate the repair request. The contract and proof of purchase, both of the device and of iSupport, must be presented in any communication regarding the use of the iSupport support package as well as for a possible repair request.

Before handing over your device, it is necessary to have completed a backup of your data (as they may be deleted during the inspection) and to know your Apple ID credentials to disable the Find My feature.

Learn more here.

To proceed with the technical inspection or repair, you must provide the following:

  • The device to be inspected
  • The purchase receipt for the device
  • The iSupport contract
  • The iSupport purchase receipt

(Note: iStorm stores reserve the right to request additional supporting documentation if deemed necessary for the evaluation of your request. The contract and receipts must be submitted with every communication or repair request.)

All repairs are carried out by certified technicians (Apple Certified Technicians) at the iStorm store where you dropped off your device.

In extremely rare cases, Apple may request that your device be transferred to an external central repair center. If this happens, you will be notified immediately.

Transferring warranty coverage or extending your warranty depends on the terms of the specific program activated for your device. For official confirmation regarding whether coverage remains active for a new owner, we recommend reviewing the terms of the package you purchased or contacting our team.