Terms of Use

1. General

1.1. Through the istorm.gr online store, Apple products (hereinafter the "Product" or "Products") and services (hereinafter the "Services") are made available for purchase to you.

1.2. The Company reserves the right to choose, at its sole discretion, the Products it makes available for sale on the e-shop and to modify, renew, and/or withdraw them at any time, without liability and without prior notice to you. The same applies to the prices of the Products, any offers, and discounts that it may implement at its sole discretion, always in compliance with legal requirements, which may change without prior notice to you (it is understood that this applies before  the conclusion of the sales contract). The same applies to the Services offered.

1.3. In any case, it is noted that the description of the Products, the description of the purpose for which each Product is intended, and the mentioned properties and characteristics they bear are based on the specifications provided to us by the manufacturer, Apple. The Company is not obligated to, nor is it in a position to verify, nor is it responsible for the truth, correctness, or accuracy of these, nor for the suitability of the Products or Services for the purpose for which they are intended. Therefore, the Company is not obligated to compensate you for any direct or consequential damage you may have incurred due to the use of the Products or Services, in accordance with the stated declarations.

1.4. The Company reserves the right to refuse the completion/execution of any order (i.e., the conclusion of the sale or the provision of services) at its discretion and for any reason. The same applies in the event that you engage in any illegal act and/or violation of these terms.

1.5. It is noted that the COMPANY does not guarantee the availability of the products displayed on the e-shop. Furthermore, it is not responsible and bears no obligation to compensate for any damage or loss that may arise from the cancellation of an order or from the non-execution or any delay in its execution, for any reason.

1.6. To conduct a transaction on the e-shop, you must be over 18 years of age. When you place an order, you warrant that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card or electronic wallet or the holder of the bank account you used to place your order, and that there are sufficient funds to cover the purchase price of the products/services and shipping costs.

2. Account Creation

2.1. First, it is noted that creating an account is not mandatory, and you can make purchases from the e-shop as a guest (guest check-out). However, if you wish to become a member of istorm.gr, it is possible to create an account as follows: By clicking on the "person" icon (top right on your screen), a field will open where you will be asked to enter your email, which will be used as your unique identifier for creating an account and to which you will receive confirmation of any orders and communication regarding them and/or any commercial communication, as well as other automated system messages. At the same time, in order to both create your account and log in to the e-shop each time, we will send a one-time code to the registered email, which you must submit in the corresponding field that will open automatically upon submitting the login request. This code has a short duration for security reasons, so if you delay in submitting it, you will need to request its issuance again.

2.2. You can modify, update, or correct the personal data stored in your account at any time by accessing your account in the "Profile" section, specifically "Addresses," "First Name," and "Last Name," except for your email. The email used for login cannot be changed. Also, in your Account, you will find a history of the orders you have placed through the e-shop.

2.4. You warrant that any information you provide to us, whether through your account or during the completion of your purchase, is completely correct, true, accurate, and up-to-date and that you are providing it to us legally.

3. Order

3.1. Process: You can add the Products and Services you wish to your shopping cart by clicking either directly on the "Buy" button or on the corresponding "Add to cart" button on the product page. You have the ability to view details regarding the contents of your cart at any time by clicking on the cart icon at the top right, while by clicking on "View cart," you can see detailed information such as cost, the possibility and amount of installments, delivery methods, as well as suggested Products and Services. At the same time, you are provided with the ability to modify the contents of the cart by deleting part or all of the content or changing the quantities you have selected. You can also see the availability of the Products you have added to the cart at our stores, and by entering the Postal Code that serves you, the stores closest to that location will be displayed. Alternatively, you can click on "Use my current location" for the same function, provided that you have set your browser settings to allow access to your location. Moving to the next step by clicking the "checkout" button, you can be informed about any shipping costs, which are calculated automatically after you fill in the delivery address details and shipping method, as well as be informed about the estimated delivery time, depending on the shipping method you have selected. At the same time, you are given a summary of the order, as well as a relevant field for entering any discount code. Then, you can complete your transaction by clicking the "Complete order and pay" button.

3.2. Delivery, method, time, and shipping cost: Upon completing the order, you will first be asked to choose whether you wish to pick it up from a store or have it shipped to you. If you choose the first option, the available stores with stock near your "your location" address, which you can modify, will be displayed. If you have not set a location, then all available stores with stock are simply displayed. You can also use the "Use my location" button at this point, provided you have set your browser settings to allow access to your location, or enter the postal code that serves you. You also fill in the recipient's details (full name, email, and optionally phone number). If you choose the second option, you will need to fill in the delivery address and your details in detail (address, city, postal code, area, as well as full name and contact phone number). We remind you that deliveries are made only within Greece.

Then, having entered the shipping address, you will see the available shipping methods. Shipping the order to your location is usually carried out by the partner courier company ACS. Alternatively, the option of shipping the order to one of the ACS Lockers available throughout Greece is offered, with a maximum weight of up to 10 kg. In addition, there is the possibility of picking up your order via Box Now, with a maximum weight of up to 20 kg. Orders placed on the e-shop on working days until 12:00 noon and are deliverable in Athens are generally delivered, provided the product is available, within 48-72 hours (otherwise within the next 2-3 working days). For other areas and provided the product is available, delivery varies depending on the distance and can take up to 4-5 working days. In areas characterized as inaccessible by the partner courier company, the delivery time may be even longer. To avoid additional shipping charges, the order is executed when all products included in it are available. If for any reason you wish for the delivery of only the available products of the order, please call us at 211-9997590 and request their delivery, stating the order number. Deliveries are made on working days and hours, from Monday to Friday from 9:00 to 19:00. Deliveries are not made on Saturdays, public holidays, and days when our central warehouse is closed for inventory reasons. For orders of products that are not immediately available, we will contact you via email to inform you of their delivery time.

Please note that the delivery time may also be affected by the payment method of the order, such as, for example, in the case of a bank deposit, based on the time the payment appears in our bank account. It is also noted that the COMPANY bears no responsibility for the timely delivery of products when delivery is carried out through the courier company, as the latter is the one that determines the delivery time depending on the shipping/delivery address.

In the case of products that have one of the following indications:

·       Expected Soon or

·       Available upon order

the delivery deadline is indicative -non-binding for the COMPANY- and may be modified depending on the availability of the manufacturer Apple or the COMPANY's suppliers, if they are third-party products. In these cases, you will be  informed of the exact delivery date via an informative email.

Shipping orders over €49 is done without shipping costs for all destinations in the basic ACS network, as well as through the ACS Lockers network. Shipping via Box Now is free for orders over €49 and is charged with a fee of €1.49 for shipments under €49. In addition, orders with destinations outside the basic ACS network (characterized as remote destinations) are charged with shipping costs, the exact amount of which will be announced to you during the order completion process. Orders under €49 are charged with shipping costs of €3 in the basic ACS network, while for ACS Lockers, the charge is €1.49 for orders up to €49. 

Furthermore, in case you are interested in immediate shipping, there is the option of delivery via Wolt, under the following specific conditions:

a) This service is available provided our stores are open and there is relevant stock within a 7km radius from the store and the recipient. 

b) An additional necessary condition is that your order must not be over 15kg and must not exceed the dimensions 50 × 50 × 50 cm.

The service serves for deliveries from Monday to Friday, 10:00 – 19:00 & Saturday 10:00 – 16:00

The cost is fixed at €3.99 per order.

The delivery time is 60' from the time we receive the order. However, please note that in case the stores are closed or on public holidays, the delivery is carried out on the next working day.

In case you have chosen "Pick up from store," there is no charge.  If you have already paid for your order, you have the option to come to the iStorm store of your choice for pickup after receiving relevant notification from us via email to the email address you have provided to us regarding the exact delivery time, and you are required to come for pickup within 3 days from the time you received the relevant notification. In case you have not paid for the order and do not come within the above period of 3 days, your order will be cancelled.

3.3. Payment Methods: Moving to the Payment section, you are first asked to declare whether you wish for an invoice to be issued or not. It is noted that when you choose to issue an invoice, you are acting as a "supplier" (any natural or legal person, regardless of whether they are governed by private or public law, who acts even through any other person acting in their name or on their behalf, for purposes related to their commercial, business, craft, or professional activities), and not as a consumer (any natural person who acts for reasons that do not fall within their commercial, business, craft, or freelance professional activity). The significance lies in the fact that if you act as a supplier, you do not have the legal rights provided for consumers, such as, for example, the right of unjustified and cost-free withdrawal  of 14 days that applies to distance contracts, while still having all the rights provided by law as a buyer. If you purchase as a consumer, then the corresponding retail receipt will be issued by us.

Then, you choose a payment method, either via Viva.com, which also includes the option of payment via IRIS, or via Klarna, or via Apple Pay, or by bank deposit, or by cash on delivery [Cash on Delivery - COD]. If you have chosen store pickup, then the "Pay at store" option will also appear. Specifically, the following payment methods are offered:

·       Up to 12 interest-free installments for an amount from 100 to 200 euros and up to 48 interest-free installments for an amount from €200 and above with a credit card, via Viva. Applies to Visa, Mastercard, Maestro, Diners – Discover cards.

·       Up to 3 interest-free installments with Klarna

·       Via IRIS through Viva

·       With Apple Pay

·       With Bank deposit

·       With cash on delivery (COD), under conditions (see below).

Also, if you pay at a store, the following payment methods are additionally available: via Apple Pay, via the Trade & Upgrade program, and with an Installment Program without a credit card.

Notes regarding payment via Viva:

You have the option to either be charged the full amount of the transaction or to have it charged in equal monthly interest-free installments. In the case of interest-free installments, the total purchase amount is reserved from the beginning on your card, with the result that you are not allowed to proceed with subsequent purchases in case there is not a sufficient available balance. Each month, the amount corresponding to each installment is charged until the total is paid off.  Interest-free installments are supported only on credit cards, and specifically, viva.com accepts those issued by Greek banks. Also, in case of a return of a transaction that had been charged in installments, please note that the amount will remain reserved even when we reverse the transaction. This means that each month you will see a charge of the installment amount and a corresponding credit of the same amount until the end of the installment period, at which point the release will be completed. In addition, we inform you that generally, the credit of an amount resulting from a transaction reversal requires some time to complete. Specifically:

·       If the card is Mastercard or Diners/Discover, then the credit amount appears after 1 to 2 working days depending on the card-issuing bank.

·       If the card is VISA, then the credit amount appears immediately, provided the card type (e.g., Business, Personal, etc.) and the issuing bank participate in the program for immediate credit (VISA Direct). Otherwise, the amount is credited in 1 to 2 working days.

Notes regarding payment via Klarna:

You additionally have the option to pay via Klarna {Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, registration no.: 556737-0431}, the provider for Buy-Now, Pay-Later (BNPL) services with whom we cooperate (hereinafter, "Klarna"). A necessary condition for using this payment method is to enter into an agreement with them. In this way, you can pay off your purchases in three interest-free installments  - 3 installments, 0% interest-, using a valid card issued in your favor (debit or credit -Visa / Mastercard-, prepaid cards, Maestro, and AMEX are excluded). The Klarna service is provided only for purchases over €35 and up to €1500 per transaction. The specific terms of this service apply, available here. The Klarna option will appear during checkout, so if you choose it, you will be redirected to the Klarna environment when submitting your order. All you need to do is add the details of the credit or debit card you want to use for automatic payments.  It is noted that there is no possibility to choose a smaller or larger number of installments, only the option of either three installments or a one-time payment of the entire amount.

If you do not already have a Klarna account, you will be asked to create one during the payment process. To pay via Klarna, you must:

a) follow the steps and instructions required by Klarna during your registration (including filling in the necessary identification details)

(b) accept the relevant terms and conditions that constitute your contract with Klarna (including the terms of payment and settlement of your relevant obligations to Klarna), available here.

(c) enter your card details that will be used for settling your payments.

To use Klarna, you must:

Reside in Greece

Be at least 18 years old

Have a valid bank card

Have a positive credit history

Be able to receive verification codes via message

If your order meets the requirements for "Pay in 3 installments," you can make the choice during payment and split the cost of your purchase into three interest-free payments. When you choose payment via Klarna, you distribute the cost of your purchase into 3 interest-free installments, where the first payment is made upon submission of the order and the settlement of the next two equal payments takes place by automatic charging of the card you have used every 30 days (i.e., at 30 and 60 days respectively from the date of the initial payment). You will be informed before the automatic charges are made by Klarna via e-mail or through the Klarna app. When you use Klarna to split your purchase into 3 interest-free payments, Klarna performs a simple (soft) credit check. This will not affect your credit score; it simply helps Klarna confirm that you pay your debts on time.

If we are informed by Klarna that there is a problem with your card details, we reserve the right to reject the order or withdraw from the sale at any time. You are solely responsible for the correct entry of card details.

Also, we inform you that Klarna can be a payment method in the case of professionals-natural persons, who can purchase certain products with VAT exemption.

Generally, Klarna can be used for purchases of all products available on our e-shop.

In case of return or cancellation of your order, you will receive your refund within 3 working days. Depending on your bank, it may take up to 14 days for the money to appear in your account. Specifically, the refund process differs depending on the payment method you had chosen when you made the purchase, for example:

Immediate payments – the amount will be returned to the account used to make the purchases

Invoices – the amount will be returned once the invoice is cancelled, if you have paid via the Klarna app or via klarna.com

Partial payments – the amount will be deducted from your total debt or Klarna will contact you for your bank details.

For more information regarding order returns, please refer to the Klarna returns guide: https://www.klarna.com/gr/odigies-epistrofis/

We manage your order like any other order placed on our website. If you choose to pay later via Klarna, Klarna pays us the full amount when you place the order. Then, you pay Klarna later according to the payment schedule you have chosen. The total amount of credits resulting from your transactions with istorm.gr, including all rights, guarantees, and obligations related to it, is assigned by us to Klarna upon completion of the payment. Therefore, you hereby acknowledge that payments will be made to Klarna, in accordance with the terms that have been communicated to you by it and which you have accepted during your registration and the making of your payment. istorm.gr bears no responsibility regarding Klarna's claims against you and expressly disclaims any liability arising from the relationship between Klarna and you as a buyer/customer.

For more details, you can visit the page  https://www.klarna.com/gr/exipyretisi-pelatwn/  to see detailed FAQs from Klarna.

 Notes regarding payment with Apple Pay / Google Pay:

You can choose Apple Pay as a payment method on the e-shop, in which case the default card you have added to Apple Wallet will be charged. You can add

only cards compatible with Apple Pay. To check if your card is
compatible with Apple Pay, contact your card issuer. To use a payment method other than your default card, select "Other cards and Installment options" or "Change payment method." If you are in another compatible browser other than Safari, then a code will appear on the website and you will need to use the camera of your iPhone or iPad to scan the code on the browser's website. Software requirements apply. In any case, you will then need to verify your identity with Face ID or Touch ID or by entering your password. Apple Pay will be available as a payment method if your device runs on iOS. For more information see here , while if you want to pay by redeeming rewards, see here, and for payment in installments, here. Once the payment is completed successfully, the corresponding indication will appear on the screen.

Notes regarding payment with IRIS:

The IRIS online payment service was implemented and is supported by DIAS SA and domestic Payment Service Providers (Alpha Bank, National Bank, Eurobank, Piraeus Bank, and Viva Wallet), and uses the TIPS (TARGET Instant Payment Settlement ) system, an infrastructure service launched by the Eurosystem. The service offers the possibility of paying for your purchases by debiting a payment account via e-Banking or mobile banking.

You can activate IRIS payments through your bank's e-banking app. The transaction starts and ends in the e-shop's electronic environment.

The process for payment via IRIS is as follows:

You select the IRIS service as a payment method via Viva.

You select your bank and are automatically transferred to the secure e-banking environment of the bank.

You enter your bank's environment and after your secure login, you are informed of the payment details.

By giving your approval, you make the payment by credit transfer from your bank account.

You complete the payment.

Automatic return to the e-shop, where the transaction completion message appears.

By choosing the IRIS service, your order is paid off immediately. A condition is that your bank supports the service. The payment service providers / banks currently participating in the IRIS service are: Piraeus Bank – National Bank – Eurobank – Alpha Bank – Cooperative Bank of Epirus – Viva Wallet.

Notes regarding payment by bank deposit:

The order is processed after the deposited full amount appears in one of the available accounts held by our COMPANY, at your choice. If the transfer is made from another bank, it usually takes 2-3 working days for the payment to appear, while if the transfer is made from the same bank, the payment appears the next working day. In case the deposit is not made within 7 working days from the day of your order, the order will be completely cancelled. Please do not forget to write the order number to which the deposit relates as the reason on the deposit slip. In case you omit this element so that it is possible to link the specific order with its payment, the COMPANY bears no responsibility for any delay or cancellation that may arise due to this omission. It is understood that you are charged with any bank fees related to bank transfers, as you are required to deposit the entire total price of your order.

Notes regarding payment by cash on delivery (COD – Cash On Delivery):

Payment of the order via cash on delivery is made only in cash -depending on the amount see next paragraph- to the courier company employee, upon delivery of the order products. Therefore, this payment method concerns only orders for which you have requested to be sent by courier. The cash on delivery service is provided free of charge.

Also, we inform you that by law, tax documents with a total value of five hundred (500) euros and above, issued for the sale of goods or provision of services to individuals, are paid by their recipients, buyers of the goods or services, exclusively using card payment means or other electronic payment means, such as, indicatively but not limited to, bank transfer, payment via payment account, use of an electronic wallet. Payment of these documents in cash is not allowed. Therefore, for orders with a total value of five hundred (500) euros and above, payment in cash is not allowed, so the option of cash on delivery as a payment method is excluded in such cases.

Notes regarding payment in physical stores:

Beyond the payment methods already mentioned, you have the ability to choose between more payment methods when you choose to pay in a physical store. Specifically, the following payment methods are additionally available:

Apple Pay

Trade & Upgrade

Installment Program without a credit card (INSTALLMENTS and... you've got it!)

Specifically:

Ø  for contactless transactions in the physical store you can use  Apple Pay through the Apple Wallet app from your mobile device by double-clicking the side button and after completing the authentication, you pass the device over the POS, at which point the transaction is completed. For more information regarding Apple Pay, see here: https://www.apple.com/apple-pay/

Ø  With the Trade & Upgrade program, you can bring your device to us so that we can estimate its value and then you can exchange your old device for a new one, from the cost of which the amount resulting from the estimate will be deducted. You can also make an initial estimate of the value of the device you have in your possession yourself through the page pricing-v2.pandas.io/el-GR/istorm, so that you receive an estimate of the amount of the iStorm voucher you are entitled to, which is valid only for iPhone models for in-store purchases. It is noted that the final price of the voucher is determined after the final evaluation of your device by us. Attention! Before proceeding with the delivery (sale) of the device, please ensure that you have completely erased your data from the device, including all personal and sensitive information, in order to protect your privacy. Please be informed that in any case, you grant us full authorization to perform a complete wipe and reset of the device if you have not deleted the data prior to selling the device to us. It is understood that you responsibly declare that you are the legal owner of the device you are trading in, that it came into your possession legally, and that said device is not the product of theft, embezzlement, fencing, or the disposal of proceeds of crime, robbery, or any other criminal offense or illegal act. You also declare that by accepting the proposed voucher value offered to you, you are surrendering the possession of the device and transferring it fully in terms of ownership, possession, and custody to the COMPANY, unconditionally and without any other requirement, in exchange for the voucher amount. More information regarding the program can be found here Trade in iPhone – iStorm Greece.

Ø  The "INSTALLMENTS and... it's yours!" program is a consumer loan provided by our partner bank, Eurobank, for purchases ranging from €200 to €5,000, with a fixed interest rate of 14.40%, plus the Law 128/1975 levy as applicable,  and with repayment in 6 to 36 monthly installments. Loan processing and approval fees apply. You only need to provide your ID and your most recent tax clearance certificate, and of course, submit the corresponding application to the bank. The application can be submitted by natural persons, whether private individuals or professionals (sole proprietorships). The process is completed within a few minutes and in any case within 24 hours. For more details, please see here: Installments & it's yours – iStorm Greece

3.4. Order completion and submission: Having selected the payment method, you are asked to confirm the billing details, stating whether the billing address is the same as the shipping address (otherwise, you must enter the different billing address). You are then asked to accept these terms, as well as to declare that you have been informed of the COMPANY's privacy policy and, if you wish, to submit an order for the purchase of products/services by clicking the button "Complete order & pay". Acknowledging at the same time the obligation to pay on your part upon submission.

In this way you submit a proposal to the COMPANY for the conclusion of a purchase contract for the products/services you have selected.

3.5. Once your order process is completed, you are directed to the successful completion page and receive an automated message, which is sent to the email address you have provided to us. It is explicitly emphasized that the message confirming receipt of the order by the COMPANY does not constitute acceptance of your order, nor acceptance of the proposal to conclude a contract with the COMPANY. On the contrary, the order is received by the COMPANY subject to a check of availability and price accuracy for each ordered product.

3.6. Price check: The COMPANY takes every necessary measure for the correct listing of prices on the offered products. However, it is possible that due to a technical error, there may be a price error, and therefore, in this case, you will be informed accordingly. We ask that in the event you believe there is an obvious error in a product price (e.g., when there is a large deviation from the original price), you inform us accordingly and refrain from purchasing it. We draw your attention even in cases where you reasonably expect there to be particularly low prices (e.g., sales period, Black Friday, etc.). The listed prices include VAT, but do not include additional required shipping charges, etc., nor withholdings or any deductions provided for organizations, Authorities, entities, etc., nor expenses or charges required in case of payment of the price to a bank (e.g., commission of the customer's bank and/or the Company) or other charges due to a bank transaction which are borne by the customer and which cannot be calculated in advance, as they are determined by the respective pricing policy of the banks.

3.7. Any product offers appearing in the online store or made available through contests conducted by the COMPANY from time to time are always valid until stocks are exhausted, at which point a strict chronological priority order is maintained in the execution of orders.

4. Conclusion of contract

4.1. Furthermore, you will receive an email, depending on the results of the availability and price check, and provided that your order can be executed, informing you about the shipping or pickup of your order, depending on the method you have chosen to receive it. The sending of the aforementioned email constitutes the acceptance by the COMPANY of the proposal submitted by you for the conclusion of a contract, and therefore the contract between the buyer and the COMPANY is concluded only once the COMPANY sends said message.

4.2. It is clarified that the delivery time of products to the courier company or the time required for the product to be available for pickup from our store may vary depending on product availability and the suppliers' commitment regarding delivery time. Therefore, we inform you that any delay on the part of the manufacturers/suppliers in making a product available to us will result in a corresponding delay in the delivery and shipping time of the product by us. Delivery times are also subject to delays due to delays by courier companies or force majeure, which is outside our sphere of influence  and is not our responsibility.

4.3. Order cancellation: By way of exception, the following applies to products:

a) In the event that ordering the product is possible, but at a different delivery time or a different price, you are entitled to either 1) unilaterally cancel the order with a written statement via the contact form, or 2) choose to have the order executed for the remaining products in case the unavailability concerns only part of the products ordered in an order, or 3) choose to have the COMPANY place the order with the manufacturer, in which case you must prepay the price in full.

b) In the event that ordering is not possible and the product is not available from the manufacturer, you will be informed via email about the cancellation of the order by us with the release of the reserved amount. It is understood that in case of cancellation, the part of the order concerning a service that was ordered due to its inextricable connection with the unavailable product will also be cancelled simultaneously.

4.4. Information on the progress of your order: It is emphasized that any update sent to the email address or other contact information you have provided when creating an account or making purchases in the eshop will be considered valid even if it is not delivered to you due to an error in the details you entered and/or due to a failure in your server, and/or your phone, and/or your telecommunications provider, and/or due to failure to timely notify the COMPANY of a change in your details. In the event that the contractual or legal obligations of the COMPANY are not fulfilled in a timely and proper manner due to the use of false, incorrect, or outdated personal details provided by you, the COMPANY bears no responsibility. Furthermore, you bear full and exclusive responsibility for any damage or harm caused to the COMPANY due to false, incorrect, or outdated details provided by you.

5. Withdrawal

5.1. If you are a natural person (consumer) and your purchase is intended for personal use and not for serving your individual business activity, you are entitled by law to withdraw from the  purchase contract via the online store (distance contract), without giving any explanation, subject to the terms of term 5.2 below, by declaring it to the COMPANY within 14 days from the time you (or a third party indicated by you, other than the carrier) acquired physical possession of the goods. In the case of multiple goods ordered by you in one order and delivered separately, the withdrawal period expires 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last good. In the case of a service contract, you are entitled to withdraw within 14 days from the date of conclusion of the contract. By submitting the order for the provision of services, you explicitly consent to the possibility of starting the provision of services and being charged within the withdrawal period. 

Withdrawal Form

In order to exercise the right of withdrawal, it is sufficient to fill out the relevant electronic "Withdrawal Declaration" form by clicking here.

The withdrawal declaration can be submitted electronically via the above form. Alternatively, you can fill out the Withdrawal Declaration Template and send it either via email to customercare@istorm.gr or by registered letter to our Company.

Subsequently, we will forward to you without delay on a durable medium (email) a confirmation of receipt of your withdrawal declaration and then  we will communicate the instructions for the steps you should follow. 

5.2. For the exercise of withdrawal to be legal, you must return the product no later than 14 days from the notification of the exercise of withdrawal. You will bear the direct cost of returning the goods, as well as any reduction in the value of the goods. The cost depends on the price list of the respective courier company you choose. You bear the risk of delivery of the product until its delivery to us. Alternatively, you can always bring the

returned product yourself to one of our physical istorm stores. 

For a return to be accepted, the Product must (cumulatively):

– be in the condition it was received,

– have its original packaging intact, or if its original packaging has been opened, it must be intact, without damage or tears, and returned together with the Product, 

– be complete,

– carry all documents that accompanied the product (original purchase receipts and any other accompanying document or item, e.g., labels, tags, warranty form, user instructions, etc.),

– carry all accessories and additional benefits (gifts) that accompanied its sale,

– not fall under the products that are excluded. 

Specifically, returns of software packages whose sealing wrapper has been opened are not accepted. Similarly, returns of memory whose wrapper has been opened are not accepted. Also, there is no possibility of returning products produced upon special order by the customer ("build-to-order" - manufactured according to consumer specifications or clearly personalized). Also excluded from withdrawal are products that are not suitable for return for health protection or hygiene reasons if they have been unsealed or can be altered (e.g., headphones, hands-free, etc.).

Furthermore, you cannot withdraw in the case of service contracts after the full provision of the service, but if the contract provides for the consumer's obligation to pay a price, only if the execution began with the prior express consent of the consumer and with their acknowledgment that they will lose their right of withdrawal once the contract has been fully executed by the supplier, as well as in the case of contracts for the supply of digital content not provided on a tangible medium.

In case of doubt as to whether a product falls under the exceptions, please contact the Customer Service Department before unsealing or using the product.

5.3. Consequences of withdrawal: If you withdraw legally, the COMPANY will refund all money received from you, without undue delay. The COMPANY is entitled to delay the refund until it receives the Products back or until you provide us with proof that you have sent the goods back, whichever occurs first. In any case, the money to be refunded will correspond to the part of the order for which the withdrawal took place. You explicitly agree that the COMPANY will refund the money to the medium with which you have paid. In the case that you have paid by card, we issue the order to the card provider/issuer when the product is returned to us. The credit to your account depends on the procedures of the payment provider and/or the card issuer, and we are not responsible for any delays not due to our own  fault. 

In case a refund via bank deposit is required, you must provide accurate details (especially IBAN and beneficiary). The Company is released from the obligation of refund if it pays the amount to the details you declared.

5.4. Reduction of product value: You are responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics, and functioning of the goods, as you must handle each product in the way you would handle and examine it in a physical store (e.g.,  activation/installation/configuration of a product that exceeds reasonable functional testing, especially when a situation is created that makes the product difficult to market as "new" or obvious wear, scratches, bumps, alterations, or signs of use). In case of opening the packaging or activating the products, their value automatically decreases as the product is characterized as "used," and you are responsible  for compensating the Company. Every assessment of value reduction will be done on a case-by-case basis, based on the condition of the returned product and the actual marketability data, and is determined by the Company. In any case of value depreciation, you will be informed of the withholding before the credit and refund process is completed and you will be informed in detail of the calculation of the refunded amount. The COMPANY has the right to claim any demand arising from the reduction of the value of the products, as well as any amount it was damaged by, against the customer-consumer in any legal way.

5.5. Liability from the sale:  The COMPANY bears the responsibility for fulfilling the sale as stated in the Civil Code as well as those specifically defined in this contract and in the law on distance contracts and consumer protection. It is not liable in the event that you are entitled to a refund of part or all of the price for any delay by the cooperating payment service providers in executing the relevant order that the COMPANY has given in a timely manner. You have all the rights provided by law. The manufacturer's warranty terms also apply.

5.6. Technical support: Also, we inform you that for technical service after the sale, you can contact any of the authorized service centers. If you have purchased an Apple product and the first 90 days have not passed or you have a three-year coverage extension (Apple Protection Plan), then contact the Apple customer service call center at Phone 00800-44145417 in the Greek language.

5.7. DOA (Dead-on-Arrival): In the event that a product is defective upon delivery (DOA), its return is made based on the DOA policy applicable to each manufacturer, without shipping costs. Some manufacturers do not provide a DOA policy. For more information regarding the warranty provider, contact details for the provider, the DOA return policy, and the duration of the DOA policy, contact each manufacturer directly. Please note that the product must not have undergone improper use as defined in the  warranty and must not bear signs  (bumps, scratches, broken parts, as well as other obvious signs of use), must be complete with all accessories and documents and in the delivery packaging, while the device's serial number (IMEI) must match that of the box and the purchase receipt.

5.8. In the event that the product you received is different from what you ordered, you can return it within five (5) calendar days from its purchase, without shipping costs, to the Company's address.

6. GENERAL

If any of the above terms were to be considered unenforceable, it will not affect the validity and enforceability of the remaining terms.

Any delay in the exercise by the COMPANY of part or all of the rights deriving from these terms does not result in the weakening or waiver of said right, which may be exercised at any time at a later stage and at its reasonable discretion.

These terms represent the entire agreement between each user and the COMPANY and govern the access and use of the Website by users. These terms supersede any other written agreement between each user and the COMPANY in relation to the use of the Website.

These terms are governed by and interpreted in accordance with current Greek and Community legislation, and the courts of Athens are designated as exclusively competent for the resolution of any dispute.

There is also the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside a professional capacity) and has any problem with a purchase made from our eshop, they can resort to recognized Alternative Dispute Resolution (ADR) bodies, as regulated in the respective applicable legislation. Indicatively, competent ADR bodies are the Consumer Ombudsman https://www.synigoroskatanaloti.gr/el, as well as other certified bodies included in the current Register of ADR Bodies of the Ministry of Development. For cross-border consumer disputes within the European Union, consumers can also contact the European Consumer Centre Greece (ECC Greece) https://www.eccgreece.gr/el for information and support regarding available out-of-court dispute resolution mechanisms

You can find the Consumer Code of Conduct for Electronic Commerce at the bottom (footer) of our website.

Last update: 15/09/2026