Terms of Use

1. General

1.1. Through the istorm.gr online store, Apple products (hereinafter referred to as the "Product" or the "Products") and services (hereinafter referred to as the "Services") are available for purchase by you.

1.2. The Company reserves the right to select, at its sole absolute discretion, which Products it makes available for sale on the eshop, and to modify, update, and/or withdraw these Products at any time, without incurring any liability and without providing you with prior notice. The same applies to the prices of the Products, any promotional offers, and discounts that the Company may implement at its sole absolute discretion, always in compliance with legal requirements; these may be changed without prior notice to you (this is implicitly understood to apply before  the conclusion of the sales and purchase agreement). The same rules also apply to all offered Services.

1.3. In all cases, it is hereby noted that the description of the Products, the intended use of each individual Product, and all stated properties and features of these Products are provided based on the specifications disclosed to us by the manufacturing company Apple. The Company is not obligated, nor able to verify, and accepts no liability for the truthfulness, correctness, or accuracy of these details, nor for the suitability of the Products or Services for their intended purpose. Accordingly, the Company is not required to compensate you for any direct or indirect loss you may incur as a result of using the Products or Services in accordance with the aforementioned disclosures.

1.4. The Company reserves the right to refuse to complete or execute any order (i.e., enter into the sale of goods or provision of services) at its own discretion and for any reason. The same applies in the event that you carry out any unlawful act and/or breach these present terms.

1.5. It is hereby noted that the COMPANY does not guarantee the availability of the products displayed on the eshop. Furthermore, the COMPANY accepts no liability and is under no obligation to pay compensation for any damages or losses that may arise from order cancellation, failure to fulfill an order, or any delay in order fulfillment, for any reason whatsoever.

1.6. To complete a transaction on the eshop, you must be at least 18 years of age. When you place an order, you confirm that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, digital wallet, or the account holder of the bank account you used to place your order, and that you have sufficient available funds to cover the purchase price of the ordered products/services and all associated shipping costs.

2. Create an account

2.1. First, we note that creating an account is not mandatory, and you may complete purchases on our eshop as a guest (guest check-out). However, if you wish to become a member of istorm.gr, you can create an account as follows: Clicking on the "person" icon (located at the top-right of your screen) will open a form field where you will be prompted to enter your email address. This email will serve as your unique identifier for your account, and you will receive order confirmations for any orders you place, all communications related to those orders, any marketing communications, as well as other automated system messages at this address. Additionally, both to create your account and to log in to the eshop every time you visit, we will send a one-time passcode to the registered email you provide. You must submit this passcode in the corresponding field that automatically opens after you send your login request. For security reasons, this passcode is only valid for a few minutes, so if you delay entering it, you will need to request a new passcode to be issued.

2.2. You may modify, update, or correct the personal data stored in your account at any time by logging into your account, navigating to the «Profile» section, and adjusting your «Addresses», «First Name», and «Last Name» — the only detail you cannot change is your email address. The email used to log into your account cannot be altered. You will also find a full history of all orders you have placed through the eshop in your Account.

2.4. You warrant that any information you disclose to us, whether through your account or when completing your purchase, is entirely correct, true, accurate, and up to date, and that you are lawfully permitted to share that information with us.

3. Order

3.1. ProcessYou can add the Products and Services you wish to purchase to your shopping cart by either clicking the «Buy» button directly, or the corresponding «Add to Cart» button on the individual product page. You can view details about your cart’s contents at any time by clicking the cart icon in the top right corner, while clicking «View Cart» shows you comprehensive details including total cost, installment eligibility and amount, pickup options, as well as recommended Products and Services. At the same time, you can modify your cart’s contents by deleting part or all of its items, or adjusting the quantities you selected. You can also check the in-store availability of the Products you added to your cart at our retail locations; by entering the Postal Code that serves your area, the stores closest to that location will be displayed. Alternatively, you can click «Use my current location» for the same function, provided you have adjusted your browser settings to allow access to your location. Moving to the next step by clicking the «checkout» button, you can view any applicable shipping costs, which are calculated automatically once you fill in your delivery address and select your shipping method. You will also see an estimated delivery time, based on the shipping method you chose. Additionally, you will be shown a summary of your order, plus a field to enter any discount code you may have. Finally, you can complete your transaction by clicking the «Complete Order and Payment» button.

3.2. Delivery, shipping method, transit time, and shipping costWhen you complete your order, you will first be asked to choose whether you would like to pick it up from a store or have it delivered to you. If you select the first option, you will see all available in-stock stores near the location "your location", which you can modify. If you have not set a location, all in-stock stores will simply be displayed. At this stage, you can also use the "Use My Location" button, as long as you have adjusted your browser settings to allow access to your location, or you can enter the postal code that applies to you. You will also fill in the recipient’s details: full name, email, and an optional phone number. If you choose the second option, you will need to enter your full delivery address and details: street address, city, Τ.Κ., region, plus your full name and contact phone number. Please note that deliveries are only made within Greece.

Once you have entered your shipping address, you will see all available delivery methods. Your order is typically delivered to your location by our partner courier service, ACS. Alternatively, you can choose to have your order sent to one of the ACS Lockers located across Greece, with a maximum weight limit of 10 κιλά. Additionally, you may pick up your order via Box Now, which has a maximum weight limit of 20 κιλά. Orders placed on our eshop on business days by 12.00 midday that are eligible for delivery in Athens are, as a rule, delivered within 48-72 hours if the product is in stock (otherwise within the next 2-3 business days). For all other regions, and if the product is available, delivery timelines vary based on distance and can take up to 4-5 business days. In areas classified as hard-to-reach by our partner courier company, delivery times may be even longer. To avoid incurring extra shipping fees, your order is only processed once all products included in it are in stock. If for any reason you would like to receive only the available items from your order first, please call us at 211-9997590 and request this delivery, providing your order number. All deliveries are made during business days and hours, Monday to Friday from 9.00 to 19.00. We do not deliver on Saturdays, public holidays, or days when our main warehouse is closed for inventory counts. For orders including products that are not immediately in stock, we will contact you via email to inform you of their delivery timeline.

Please note that delivery times may also be impacted by your order’s payment method. For example, in the case of a bank deposit, delivery timelines depend on when the payment posts to our company bank account. We also highlight that the COMPANY is not liable for on-time delivery of products when shipments are handled by the courier company, as the courier sets its own delivery timelines based on the shipping/delivery address.

For products marked with any of the following labels:

·       Coming Soon or

·       Available to order

the delivery deadline is illustrative -non-binding for the COMPANY- and may be modified based on the availability of manufacturer Apple or the COMPANY’S suppliers, for all third-party products. In these cases, you will  be notified of the exact delivery date via an informative email.

Orders over €49 qualify for free delivery to all locations on ACS’s core network, as well as via the ACS Lockers network. Box Now delivery is free for orders over €49, and carries a €1.49 fee for shipments under €49. Additionally, orders shipped to locations outside ACS’s core network (classified as remote destinations) are subject to shipping fees; the exact amount will be communicated to you during the checkout process. Orders under €49 incur a €3 shipping fee for the ACS core network, while ACS Lockers charge a €1.49 fee for all orders up to €49. 

Additionally, if you are interested in immediate delivery, you may select delivery via Wolt, subject to the following specific conditions:

a) This service is available only if our stores are open, the required stock is on hand, and the store and recipient are both located within a 7km radius. 

b) An additional mandatory requirement is that your order may not exceed 15kg in weight and must not surpass the dimensions 50 × 50 × 50 cm.

This delivery service operates Monday through Friday, 10:00 – 19:00 & Saturday 10:00 – 16:00

The cost is a fixed 3.99€ per order.

Delivery time is 60' from the moment we receive your order. However, please note that if stores are closed or it is a holiday, delivery will be completed on the next business day.

If you selected 'In-Store Pickup', there are no associated fees.  If you have already paid for your order, you may visit your chosen iStorm store to collect your order once you receive a notification from us via the email address you provided. This email will confirm the exact delivery time, and you must collect your order within 3 days of receiving that notification. If you have not paid for your order and you fail to collect it within the 3-day window noted above, your order will be canceled.

3.3. Payment Methods: When you proceed to the Checkout section, you will first be asked to let us know whether you wish to have an invoice issued or not. Please note that when you select to issue an invoice, you are acting as a 'supplier' (any natural or legal person, regardless of whether it is governed by private or public law, that acts, including through any other person acting in its name or on its behalf, for purposes relating to its commercial, business, craft, or professional activities), and not as a consumer (any natural person acting for purposes that do not fall within their trade, business, craft, or independent professional activity). This is also important because if you are acting as a supplier, you do not hold the statutory rights afforded to consumers – including, for example, the 14-day no-reason, no-fee withdrawal right   that applies to distance contracts – though you retain all of your statutory rights as a buyer. If you purchase as a consumer, we will issue you the corresponding retail sales receipt.

Next,   you will select your payment method: either via Viva.com, which includes the option to pay through IRIS, via Klarna, via Apple Pay, via bank deposit, or with cash on delivery [Cash upon delivery (Cash on Delivery - COD)]. If you have selected to pick up your order from a store, you will also see the "Pay in Store" option displayed. Specifically, the following payment methods are offered:

·       Up to 12 interest-free installments for purchases between 100 and 200 euros, and up to 48 interest-free installments for purchases of 200€ and above, made with a credit card via Viva. This offer applies to Visa, Mastercard, Maestro, Diners – Discover cards.

·       Up to 3 interest-free installments with Klarna

·       Via IRIS through Viva

·       With Apple Pay

·       Bank deposit

·       Cash on delivery (COD), subject to conditions (see below).

Additionally, if you pay in-store, the following extra payment methods are also available: via Apple Pay, through the Trade & Upgrade program, and via an installment plan that does not require a credit card.

Important notes regarding payments via Viva:

You may choose to either be charged the full transaction amount upfront, or split it into equal, interest-free monthly installments. For interest-free installment plans, the full purchase amount is reserved on your card from the start. This means you will not be able to make additional purchases if you do not have enough available remaining balance on your card. Each month, the amount corresponding to one installment is charged to your card until the full sum is paid off.  Interest-free installments are only supported for credit cards, and specifically viva.com accepts cards issued by Greek banks. Additionally, if you return a transaction that was charged in installments, please note that the full amount will remain reserved even after we reverse the original transaction. This means you will see a charge for the installment amount each month, plus a matching credit for the same amount, until the end of your original installment period, when the full reserved balance will be released. We also inform you that generally, credits from reversed transactions take some time to process fully. Specifically:

·       If your card is a Mastercard or Diners/Discover, the credited amount will post within 1 to 2 business days, depending on your card’s issuing bank.

·       If your card is a VISA, the credited amount will appear immediately, provided your card type (e.g. Business, Personal, etc.) and its issuing bank participate in the instant credit program (VISA Direct). If this is not the case, the amount will be credited within 1 to 2 business days.

Important notes about payments via Klarna:

You also have the option to pay via Klarna {Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, registration number: 556737-0431}, the Buy-Now, Pay-Later (BNPL) service provider we partner with (hereinafter, “Klarna”). A mandatory requirement to use this payment method is that you enter into an agreement with Klarna. This allows you to pay off your purchases in three interest-free installments  - 3 installments, 0% interest rate- using a valid card issued in your name (debit or credit -Visa / Mastercard-; prepaid cards, Maestro, and AMEX are excluded). Klarna's service is only available for purchases over 35 € and up to 1500 € per transaction. Specific terms apply to this service, available here[AG1] . The Klarna option will appear to you during checkout, so if you select it, you will be redirected to Klarna's platform when you submit your order. All you need to do is add the details of the credit or debit card you wish to use for automatic payments.  Please note that you cannot select a smaller or larger number of installments; the only available options are the three-installment plan, or paying the full amount in a single lump sum.

If you do not already have a Klarna account, you will be asked to create one during the payment process. To pay via Klarna, you must:

a) follow all the steps and requirements set out by Klarna during your sign-up (including completing all mandatory identity verification details for your account)

(b) that you accept the applicable terms and conditions that form your agreement with Klarna (including the terms governing payment and settlement of your corresponding obligations to Klarna), available here[AG2] .

(c) to enter your card details, which will be used to settle your payments.

To use Klarna, you must:

You must reside in Greece

You must be at least 18 years old

You must have a valid bank card

You must have a positive credit history

Be able to receive verification codes via text message

If your order qualifies for "Pay in 3 installments", you can select this option at checkout to split your purchase cost into three interest-free payments. When you choose to pay via Klarna, you split your purchase cost into 3 interest-free installments: your first payment is charged when you submit your order, and the remaining two equal payments are automatically charged to the card you used every 30 days (i.e., 30 and 60 days respectively from the date of your initial payment). Klarna will send you a notification via email or the Klarna app before each automatic charge is processed. When you use Klarna to split your purchase into 3 interest-free payments, Klarna runs a soft credit check. This will not impact your credit score; it simply helps Klarna confirm that you can make your payments on time.

If we are notified by Klarna that there is an issue with your card details, we reserve the right to reject your order or withdraw from the sale at any time. You are solely responsible for correctly entering your card details.

We would also like to inform you that Klarna is available as a payment method for self-employed sole proprietors, who are eligible to purchase select products with VAT exemption.

In general, Klarna can be used to purchase all products available in our online store.

In the event you return or cancel your order, you will receive your refund within 3 business days. Depending on your bank, it may take up to 14 days for the funds to appear in your account. Specifically, the refund process varies based on the payment method you selected when you made your purchase, for example:

Instant payments – the amount will be refunded to the account that was used to make your purchases

Invoices – the amount will be refunded once the invoice is canceled, if you paid via the Klarna app or through klarna.com

Installment payments – the amount will be deducted from your total outstanding balance, or Klarna will contact you to request your bank details.

For more information about order returns, please refer to Klarna's return guide: https://www.klarna.com/gr/odigies-epistrofis/

We process your order exactly like every other order placed on our website. If you choose to pay later via Klarna, Klarna pays us the full amount as soon as you place your order. You will then repay Klarna at a later date, in line with the payment schedule you selected. The full credit balance arising from your transactions with istorm.gr, including all related rights, guarantees and obligations tied to those transactions, is assigned by us to Klarna once payment is finalized. For this reason, you hereby acknowledge that all payments must be made to Klarna, in compliance with the terms shared with you by Klarna, which you accepted when you registered and completed your payment. istorm.gr accepts no liability for any claims Klarna may bring against you, and expressly disclaims all responsibility arising from the relationship between Klarna and you as a customer/purchaser.

For more details, you can visit the page  https://www.klarna.com/gr/exipyretisi-pelatwn/  to view detailed FAQs from Klarna.

 Important notes about payments via Apple Pay / Google Pay:

You can select the Apple Pay as a payment method in the eshop, which means the default card you have saved in your Apple Wallet will be charged. You can add
only cards compatible with Apple Pay. To check if your card is
compatible with Apple Pay, contact your card issuer. To use a payment method other than your default card, select “Other cards and Installment Payment options” or “Change
payment method”. If you are using any other compatible browser besides Safari, a code will appear on the webpage, and you must use the camera on your iPhone or iPad to scan the code on your browser’s webpage. Terms apply
Software requirements. In every case, you will next need to verify
your identity using Face ID or Touch ID, or by entering the access
you. Apple Pay will be available as a payment method if your device
Works with iOS. For more information, see here , but if you would like to pay
redeeming rewards, see here, and for payment in installments, here. Once the payment is completed with
Success: the corresponding message will appear on your screen.

Important notes regarding payment via IRIS:

The IRIS online payment service was developed and is supported by DIAS SA and domestic Payment Service Providers (Alpha Bank, National Bank of Greece, Eurobank, Piraeus Bank and Viva Wallet), and uses the TIPS (TARGET Instant Payment Settlement ) system, an infrastructure service launched by the Eurosystem. The service enables you to pay for your purchases by debiting your payment account via e-Banking or mobile banking.

You can activate IRIS payments through your bank’s e-banking app. The transaction is initiated and completed within the eshop’s online environment.

The process for paying via IRIS is as follows:

Select the IRIS service as your payment method via Viva.

Select your bank, and you will be automatically redirected to your bank’s secure e-banking environment.

Log in to your bank's online portal, and after completing your secure login, enter your payment details.

By providing your approval, you will complete your payment via credit transfer from your bank account.

You are completing your payment.

You will be automatically redirected back to the online store, where the transaction completion message is also displayed.

By selecting the IRIS service, your order is settled immediately. A prerequisite is that your bank supports this service. The payment service providers / banks that currently participate in the IRIS service are: Piraeus Bank – National Bank of Greece – Eurobank – Alpha Bank – Cooperative Bank of Epirus – Viva Wallet.

Notes regarding payment by bank deposit:

Your order will be processed once the full deposited amount posts to one of our COMPANY's available accounts, which you may select at your choice. If you send the transfer from a different bank, the payment typically takes 2-3 business days to post; if you send the transfer from the same bank, the payment will post by the next business day. If your deposit is not completed within 7 business days from the date you placed your order, your order will be fully canceled. Please do not forget to list your order number as the payment reference on your deposit slip, to indicate which order your deposit applies to. If you omit this required detail that is necessary to link this specific order to its payment, our COMPANY accepts no responsibility for any delays or cancellations that arise from this oversight. Please note you are responsible for any bank fees associated with bank transfers, as you are required to deposit the full total amount of your order.

Important notes regarding cash on delivery (COD – Cash On Delivery) payments:

Order payments via cash on delivery may only be made in cash — see the next paragraph for amount-related details — to the courier company's employee when your order's products are delivered. This payment method is therefore only available for orders that you have requested to be shipped via courier. The cash on delivery service is provided free of charge.

We also inform you that per applicable law, all tax documents totaling five hundred (500) euros or more, issued for the sale of goods or provision of services to private consumers, must be settled by their recipients (the purchasers of the goods or services) exclusively using card payment methods or other electronic payment methods, including but not limited to bank transfers, payments via payment accounts, and use of e-wallets. Settlement of these documents with cash is prohibited. Therefore, for all orders totaling five hundred (500) euros or more, cash payments are not allowed, and the cash on delivery payment method is excluded as a settlement option for these cases.

Notes about payments in physical stores:

In addition to the payment methods already mentioned, you have the option to choose from additional payment methods when you select to pay at a physical store. Specifically, the following extra payment methods are available:

Apple Pay

Trade & Upgrade

Installment Plan with no credit card required (INSTALLMENTS and... you’re all set!)

Specifically:

Ø  for contactless in-store transactions, you can use   Apple Pay via the Apple Wallet app on your mobile device: double-click the side button, complete authentication, then hold your device over the POS terminal to finalize your transaction. For more information about Apple Pay, see here: https://www.apple.com/apple-pay/

Ø  With the Trade & Upgrade program, you can bring your device to us so we can appraise its value, then trade in your old device for a new one — the appraised amount will be deducted from the cost of your new device. You can also generate an initial estimate of the value of the device you own yourself via the page pricing-v2.pandas.io/el-GR/istorm, so you can get an estimate of the value of the iStorm voucher you qualify for, which is valid only for iPhone models for in-store purchases. Please note that the final value of the voucher is determined after we complete our final assessment of your device. Warning! Before you proceed with the handover (sale) of your device, please ensure you have fully wiped all your data from the device, including any and all of your personal and sensitive information, to protect your privacy. We inform you that in all cases, you grant us full authorization to perform a complete wipe and reset of the device if you have not deleted your data prior to selling the device to us. It is further understood that you responsibly declare you are the legal owner of the device you are trading in, that you obtained lawful possession of the device, and that the said device is not the product of theft, embezzlement, handling stolen goods, or the proceeds of any criminal offense, robbery, or any other illegal act or felony. You also declare that by accepting the proposed voucher value offered to you, you surrender possession of the device and fully transfer all rights of ownership, use, and possession to the COMPANY, unconditionally and without further reservation, in exchange for the voucher's value. You can find more information about the program here Trade in iPhone – iStorm Greece.

Ø  The «DOSES AND... YOU’VE GOT THIS!» program is a consumer loan provided by our partner bank Eurobank for purchases valued from 200€ up to 5,000€, with a fixed interest rate of 14.40%, plus the contribution under Law 128/1975, as currently in force,  and repayable in 6 to 36 monthly installments. Loan application review and approval fees apply. You only need to present your official government ID, your most recent tax clearance certificate, and of course submit the corresponding loan application to the bank. Applications may be submitted by all individuals, both private consumers and self-employed professionals (sole proprietorships). The process is completed within just a few minutes, and in all cases within 24 hours. For more details, please see here: Installments & You’ve Got This – iStorm Greece

3.4. Order Completion and SubmissionAfter selecting your payment method, you will be prompted to confirm your billing details by confirming whether your billing address matches your shipping address (or enter a separate billing address if they differ). Next, you are required to accept these terms, confirm that you have reviewed the COMPANY’s privacy policy, and if you wish to proceed, submit your order to purchase the listed products/services by clicking the   button.«Checkout & Payment» By submitting your payment, you simultaneously acknowledge your obligation to pay the owed amount.

In this way Submit a proposal to the COMPANY to enter into a purchase agreement for the products/services you have selected.

3.5. As soon as your order process is finalized, you will be redirected to the order completion success page and receive an automated message sent to the email address you submitted to us. We explicitly emphasize that the order receipt confirmation message from the COMPANY does not constitute acceptance of your order, nor acceptance of the proposal to enter into a contract with the COMPANY. Instead, the COMPANY processes your order subject to completing a review to confirm the availability and accurate pricing of each individual ordered product.

3.6. Price Check: THE COMPANY takes all necessary measures to ensure the accurate display of prices for all products offered for sale. However, it is possible that due to a technical error, a pricing error may occur, and you will be notified of this situation accordingly. If you believe there is an obvious error in a product’s price (e.g. a major deviation from the original price), please notify us and refrain from purchasing that item. We draw your attention to this even in cases where you might reasonably expect exceptionally low prices (for example, during sale periods, Black Friday, etc.). The displayed prices include VAT, but do not cover additional required shipping charges, etc., nor any deductions or withholdings mandated for organizations, Authorities, bodies, etc. They also do not include any fees or charges incurred when paying for your order via a bank (e.g. fees charged by the customer’s bank and/or the Company’s bank) or any other bank transaction-related charges passed on to the customer, which cannot be calculated in advance as they are determined by the individual pricing policies of each bank.

3.7. Any All product offers featured in the online store, or available through contests the COMPANY runs from time to time, are always valid only while supplies last, with a strict first-come, first-served order of priority strictly enforced in the processing of orders.

4. Formation of a contract

4.1. Additionally, you will receive an email based on the results of our availability and price check. If your order can be fulfilled, this email will notify you about the dispatch of your order for delivery or pickup, depending on the collection method you selected. The sending of the aforementioned email constitutes the COMPANY’s acceptance of the contract proposal you submitted, and accordingly, the contract between the buyer and the COMPANY is only formed once the COMPANY sends the aforementioned message.

4.2. Please note that the delivery lead time for products to reach our courier partner, or the time required for a product to become available for in-store pickup, may vary based on product stock availability and our suppliers’ ability to meet their committed delivery schedules. For this reason, we inform you that any delay from manufacturers or suppliers in making a product available to us will result in a corresponding delay to the timeline for us to dispatch and deliver the product from our end. Delivery lead times are also subject to delays caused by disruptions from courier companies or force majeure events, which are completely outside of our sphere of influence  and are not our responsibility.

4.3. Order cancellation: As an exception, the following terms apply to the products:

a) In the event that it is possible to order the product, but with an altered delivery window or price, you are entitled to either 1) unilaterally cancel the order by submitting a written statement via our contact form, or 2) elect to have the order fulfilled for the remaining products in cases where the stock unavailability applies only to some of the items in your single order, or 3) elect to have the COMPANY source the ordered item from the manufacturer, at which point you will be required to pay the full total price upfront.

β) If we cannot fulfill your order and the product is unavailable from the manufacturer, you will be notified via email of our cancellation of your order, along with the release of any reserved funds. It is understood that if your order is cancelled, any portion of your order relating to a service that was purchased due to its inseparable link to the unavailable product will also be cancelled at the same time.

4.4. Update on the status of your order: It is emphasized that any updates sent to the email address or other contact details you provided when creating your account or placing orders on our eshop will be considered valid even if you fail to receive them, whether due to errors in the details you entered, outages affecting your server, your phone, or your telecommunications provider, or because you did not notify the COMPANY of any changes to your details in a timely manner. If the COMPANY cannot fulfill its contractual or legal obligations in a timely and proper manner because of the false, incorrect, or outdated personal details you submitted, the COMPANY accepts no liability whatsoever. In addition, you bear full and sole responsibility for any damages or harm suffered by the COMPANY as a result of the false, incorrect, or outdated details you submitted.

5. Withdrawal

5.1. As a consumer, you are legally entitled to withdraw from this contract without providing any reason, subject to the conditions set out in clause 5.2 below. You must notify the COMPANY of your withdrawal within 14 days from the date you (or a third party you designate, other than the carrier) take physical possession of the goods. If you order multiple goods in a single order that are delivered separately, the withdrawal period expires 14 calendar days from the date you or a third party you designate (other than the carrier) take physical possession of the last of those goods. For service contracts, you are entitled to withdraw within 14 days from the date the contract is formed. By submitting your order to receive services, you explicitly consent to the commencement of service provision and any associated charges being applied to you within the withdrawal period. 

5.2. For your right of withdrawal to be legally valid, you must return the product no later than 14 days after you notify us that you are exercising your right to withdraw. You will be responsible for the upfront cost of returning the goods, as well as any reduction in the value of the goods. This cost depends on the rate card of the specific courier company you select. You bear the risk of delivering the product until it is received by us. Alternatively, you may always bring the item yourself to the
product returned to one of our physical istorm stores. For a return to be accepted, the Product (cumulatively)

– must be in the condition it was received in,

– if its original packaging has been opened, that packaging must remain fully intact, free of damage or tears, and must be returned along with the Product,

– to be complete,

– must bring with them all documentation that originally accompanied the product (original proof of purchase paperwork, plus any other included printed materials or items, e.g. tags, labels, warranty certificate, user manual, etc.),

– must be returned with all accessories and additional offerings – perks (gifts) that accompanied its sale,

- The item is not among the excluded products. Specifically, returns are not accepted for software packages whose sealed packaging has been opened. Similarly, returns are not accepted for memory products whose packaging has been opened. Additionally, returns are not permitted for products manufactured to fulfill a customer’s special custom order ("build-to-order" items, which are constructed to match the consumer’s exact specifications or are clearly personalized).

Furthermore, you may not withdraw from service contracts once the service has been fully rendered; however, if the contract includes an obligation for the consumer to pay a fee, this restriction only applies if performance commenced with the consumer’s prior explicit consent, and with the consumer acknowledging that they will forfeit their right of withdrawal once the contract is fully performed by the supplier. This restriction also applies to contracts for the supply of digital content that is not provided on a tangible medium.

5.3. Consequences of withdrawal: If you legally withdraw from your purchase, the COMPANY will refund all payments received from you without undue delay. The COMPANY reserves the right to delay issuing your refund until it has received the returned Products, or until you provide proof that you have shipped the goods back to us, whichever occurs first. In all cases, the refunded amount will correspond only to the portion of your order that you withdrew from. You explicitly agree that the COMPANY will process your refund to the original payment method you used to complete your purchase. You must provide the COMPANY with accurate details (such as your IBAN); the COMPANY is released from its refund obligation once it has transferred the funds to the details you submitted.

5.4. Product value reduction: You are liable for any reduction in the value of goods caused by any unnecessary handling that goes beyond what is required to verify the goods' nature, features, and functionality; you are required to treat all products the same way you would handle and examine an item in a physical retail store. Any potential reduction in value is evaluated on a case-by-case basis. If the value of the goods has been diminished, you will be notified before the refund and return process is completed, and you will receive a full, detailed breakdown of how the refund amount was calculated. THE COMPANY reserves the right to pursue all claims arising from any reduction in product value, as well as any sums owed by the customer-consumer, via all legal avenues.

5.5. Sales Liability:  THE COMPANY bears responsibility for fulfilling the sale in accordance with the provisions outlined in the AK, as well as the specific terms detailed in this agreement, the law governing distance contracts, and consumer protection legislation. THE COMPANY shall not be held liable if you are entitled to a refund of part or all of the purchase price for any delays by its contracted payment service providers in executing the relevant order that THE COMPANY has submitted in a timely manner. You retain all rights granted to you by law. The manufacturer's warranty terms additionally apply.

5.6. Technical support: We would also like to inform you that for after-sales technical support, you may contact any of our authorized service centers. If you purchased an Apple product and your first 90 days of ownership have not passed, or you have a 3-year extended coverage plan (Apple Protection Plan), you may reach Apple’s customer service call center at Telephone 00800-44145417 for support in the Greek language.

5.7. DOA (Dead-on-Arrival): If any product is defective on arrival (DOA), returns are processed in accordance with the DOA policy applicable to each manufacturer, with no shipping charges applied. Some manufacturers do not offer a DOA policy. For more information regarding the warranty provider, contact details for that provider, the DOA return policy, and the validity period of the DOA policy, contact each manufacturer directly. Please note that the product must not have been subjected to improper use as defined in  warranty, and must not show signs of  (impact damage, scratches, broken components, or any other visible signs of use). It must be complete with all included accessories and documentation, in its original delivery packaging, and the device's serial number (IMEI) must match the number listed on the box and on the purchase receipt.

5.8. If the product you received is not the item you ordered, you may return it to the company’s address within five (5) calendar days of purchase, with no shipping fees charged to you.

6. GENERAL

If any of the above terms is found to be unenforceable, this will not affect the validity and enforceability of the remaining terms.

Any delay by the COMPANY in exercising part or all of the rights arising from these terms shall not constitute an impairment or waiver of that right, which may be exercised at any later stage, at the COMPANY’s reasonable discretion.

These terms constitute the entire agreement between each user and the COMPANY, and govern all users' access to and use of the Website. These terms supersede all other written agreements between each user and the COMPANY relating to use of the Website.

These terms are governed by and interpreted in accordance with current Greek and European Union legislation, and the courts of Athens hold exclusive jurisdiction to resolve any dispute.

In accordance with Directive 2013/11/EU, which was transposed into Greek law via Joint Ministerial Decision 70330/2015, consumers across the entire European Union have access to the resolution of consumer disputes through the Alternative Dispute Resolution (ADR) process. If you qualify as a consumer (meaning a natural person acting outside of your trade, business, craft, or professional activity) and have any issue with a purchase you made from our website, you may initiate the ADR process via the single EU-wide Online Dispute Resolution (ODR) platform, available at  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage which enables consumers and suppliers to submit any disputes arising from online purchases to an online dispute resolution process. The certified Alternative Dispute Resolution (ADR) Entity for this purpose is: the European Consumer Center Greece (ECC GREECE) – Consumer Ombudsman, 144 Alexandras Ave., 11471 Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr and http://www.synigoroskatanaloti.gr.

Please note that a mandatory requirement for a consumer to access the Alternative Dispute Resolution (ADR) process is that they have first notified us of their issue in order to seek a resolution. The ADR process is established by law, is non-binding for all parties, who may withdraw from the process at any time. Consumers may contact the aforementioned ADR entity to receive guidance throughout the entire process of submitting and processing their complaint.

You can find the Consumer Ethics Code for E-Commerce at the bottom (footer) of our website.

Last updated: 23/06/2026