Terms of Use

1. General

1.1. Through the istorm.gr online store, Apple products (hereinafter referred to as the "Product" or "Products") and services (hereinafter referred to as the "Services") are available for sale to you.

1.2. The Company reserves the right to select, at its absolute discretion, the Products offered for sale on the eshop and to modify, update, and/or withdraw them at any time, without compensation and without prior notice to you. The same applies to the prices of the Products, any offers, and discounts, which it may implement at its absolute discretion, always observing the provisions of the law, and which may change without prior notice to you (it is understood before the conclusion of the sales contract). The same applies to the Services offered.

1.3. In any case, it is noted that the description of the Products, the description of the purpose for which each Product is intended, and the stated properties and characteristics they bear, are based on the characteristics communicated to us by the manufacturer, Apple. The Company is not obliged, nor is it able to check, nor is it responsible for the truth, correctness, or accuracy of these, nor for the suitability of the Products or Services for the purpose for which they are intended. Therefore, the Company is not obliged to compensate you for any positive or consequential damage caused to you due to the use of the Products or Services, in accordance with the stated declarations.

1.4. The Company reserves the right to refuse the completion/execution of any order (i.e. conclusion of the sale or provision of services) at its discretion and for any reason. The same applies in the event that you commit any illegal act and/or violate these terms.

1.5. It is noted that the COMPANY does not guarantee the availability of the products displayed in the eshop. Furthermore, it is not liable and has no obligation to compensate for any possible damage or loss arising from the cancellation of an order or from its non-execution or from any delay in its execution, for any reason.

1.6. To complete a transaction in the eshop you must be over 18 years old. When placing an order, you warrant that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card or e-wallet or the owner of the bank account you used to place your order and that there is sufficient balance to cover the purchase price of the products/services and shipping costs.

2. Account creation

2.1. First, it is noted that creating an account is not mandatory, and you can make purchases from the eshop as a guest (guest check-out). However, if you wish to become a member of istorm.gr, you can create an account as follows: By clicking on the "person" icon (top right of your screen), a field will open where you will be asked to enter your email, which will be used as your unique identifier for account creation and where you will receive confirmation of your orders and communication regarding them and/or any commercial communication, as well as other automated system messages. At the same time, both for the creation of your account and for logging in to the eshop each time, we will send you a one-time code to your registered email, which you must submit in the corresponding field that will automatically open upon submitting the connection request. This code has a short duration for security reasons, so if you delay submitting it, you will need to request its re-issue.

2.2. You can modify, update or correct at any time the personal data stored in your account, by logging into your account in the "Profile" section and specifically the "Addresses", "First Name" and "Last Name", except for your email. The email used for login cannot be changed. Also, in your Account you will find a history of the orders you have placed through the eshop.

2.4. Any information you disclose to us, either through your account or during the completion of your purchase, you guarantee that it is absolutely correct, true, accurate and up-to-date and that you disclose it to us lawfully.

3. Order

3.1. Procedure: You can add the Products and Services you want to your shopping cart by clicking either directly on the "Buy" button or on the corresponding "Add to cart" button on the product page. You can view details related to the contents of your cart at any time by clicking on the cart icon at the top right, while by clicking on "View cart" you can see detailed information such as the cost, the possibility and amount of installments, delivery methods, as well as recommended Products and Services. At the same time, you can modify the contents of the cart by deleting part or all of its contents or changing the quantities you have selected. Also, you can see the availability of the Products you have added to the cart in our stores, while by entering the Postcode that suits you, the stores closest to the corresponding location will be displayed. Alternatively, you can click on "Use my current location" for the same function, provided that you have set your browser settings to allow access to your location. Moving to the next step by clicking the "checkout" button, you can be informed about any shipping costs, where after filling in the delivery address details and the shipping method, it is automatically calculated, as well as be informed about an indicative delivery time, depending on the shipping method you have chosen. At the same time, you are given a summary of the order, as well as a relevant field for entering any discount code. Then, you can complete your transaction by clicking the "Complete order and pay" button.

3.2. Delivery, method, time and shipping cost: When completing the order, you will initially be asked to choose whether you wish to pick it up from a store or have it shipped to you. If you choose the first option, the available stores with stock near "your location" will be displayed, which you can modify. If you have not set a location, then all available stores with stock are simply displayed. At this point, you can also use the "Use my location" button if you have set your browser settings to allow access to your location or fill in the postcode that suits you. You also fill in the recipient's details (full name, email and optionally phone). If you choose the second option, you will need to fill in the detailed delivery address and your details (address, city, postal code, region, as well as full name and contact phone number). We remind you that deliveries are only made within Greece.

Then, after entering the shipping address, you will see the available shipping methods. The shipment of the order to your premises is usually carried out by the collaborating courier company ACS. Alternatively, the option of sending the order to one of the ACS Lockers throughout Greece is offered, with a maximum weight of up to 10 kg. In addition, there is the possibility of receiving your order via Box Now, with a maximum weight of up to 20 kg. Orders placed in the eshop on working days until 12.00 noon and deliverable in Athens, are usually delivered, if the product is available, within 48-72 hours (otherwise within the next 2-3 working days). For other areas and if the product is available, delivery varies depending on the distance and can reach 4-5 working days. In areas characterized as inaccessible by the cooperating courier company, the delivery time may be even longer. To avoid additional shipping costs, the order is executed when all products included in it are available. If for any reason you wish to deliver only the available products of the order, please call us at 211-9997590 and request their delivery, stating the order number. Deliveries are made on working days and hours, from Monday to Friday from 9.00 to 19.00. Deliveries are not made on Saturdays, holidays and on days when our central warehouse is closed for inventory reasons. For orders of products that are not immediately available, we will contact you via email to inform you about their delivery time.

Please note that delivery time may also be affected by the payment method of the order, as for example in the case of a bank deposit based on the time the payment appears in our bank account. It is also noted that the COMPANY is not responsible for the timely delivery of products when delivery is made through the courier company, as the latter determines the delivery time depending on the shipping/delivery address.

In case of products with one of the following indications:

· Coming Soon or

· Available by order

the delivery deadline is indicative - not binding for the COMPANY - and may be modified depending on the availability of the Apple manufacturer or the COMPANY's suppliers, if they are third-party products. In these cases, you will be informed of the exact delivery date via an informative email.

Orders over €49 are shipped free of charge to all destinations within the ACS main network, as well as through the ACS Lockers network. Shipping via Box Now is free for orders over €49 and costs €1.49 for shipments under €49. In addition, orders with destinations outside the ACS main network (which are characterized as remote destinations) are charged with shipping costs, the exact amount of which will be announced to you during the order completion process. Orders under €49 are charged with shipping costs of €3 in the main ACS network, while for ACS Lockers the charge is €1.49 for orders up to €49.

Furthermore, if you are interested in immediate shipping, there is a delivery option via Wolt, under the following specific conditions:

a) This service is available if our stores are open and there is relevant stock within a 7km radius from the store and the recipient.

b) An additional prerequisite is that your order should not exceed 15kg and should not exceed the dimensions of 50 × 50 × 50 cm.

The service is available for deliveries from Monday to Friday, 10:00 – 19:00 & Saturday 10:00 – 16:00

The cost is fixed at €3.99 per order.

Delivery time is 60' from the time we receive the order. However, please note that if the stores are closed or on holidays, delivery will be made on the next working day.

If you have selected "Pick up from store", there is no charge. If you have already paid for your order, you can go to the iStorm store of your choice for pickup after receiving a relevant notification from us via email to the email address you have provided us with regarding the exact delivery time, being asked to pick up within 3 days from when you received the relevant notification. In case you have not paid for the order and do not come within the above 3-day period, your order will be cancelled.

3.3. Payment Methods: Moving on to the Payment section, you are first asked to declare whether you wish to issue an invoice or not. It is noted that when you choose to issue an invoice, you are acting as a "supplier" (any natural or legal person, regardless of whether it is governed by private or public law, acting even through any other person acting in its name or on its behalf, for purposes related to its commercial, business, craft or professional activities), and not as a consumer (any natural person acting for reasons unrelated to their commercial, business, craft or liberal professional activity). The significance also lies in the fact that if you act as a supplier, you do not have the statutory rights provided for consumers, such as, for example, the 14-day right of withdrawal without cause and without charge that applies to distance contracts, while still having all the statutory rights as a buyer. If you purchase as a consumer, then we will issue the corresponding retail sales receipt.

Then, you choose a payment method, either via Viva.com, which also includes the option of payment via IRIS, or via Klarna, or via Apple Pay, or by bank deposit, or by cash on delivery [Cash on Delivery - COD)]. If you have chosen in-store pickup, then the "Pay in store" option will also appear. Specifically, the following payment methods are offered:

· Up to 12 interest-free installments for amounts up to 200 euros and up to 48 interest-free installments for amounts from 200€ and above with a credit card, via Viva. Valid for Visa, Mastercard, Maestro, Diners – Discover cards.

· Up to 3 interest-free installments with Klarna

· Via IRIS through Viva

· With Apple Pay

· By Bank Transfer

· By cash on delivery (COD), under certain conditions (see below).

Also, if you pay in a store, the following payment methods are additionally available: via Apple Pay, via the Trade & Upgrade program, and with an Installment Plan without a credit card.

Notes on payment via Viva:

You have the option to either be charged the entire transaction amount or to have it charged in equal monthly interest-free installments. In the case of interest-free installments, the total purchase amount is reserved on your card from the beginning, which means you will not be able to proceed with subsequent purchases if there is insufficient available balance. Each month, the amount corresponding to each installment is charged until the total amount is repaid. Interest-free installments are only supported for credit cards, and specifically, viva.com accepts those issued by Greek banks. Also, in the event of a refund of a transaction that was charged in installments, please note that the amount will remain reserved even when we reverse the transaction. This means that each month you will see a charge for the installment amount and a corresponding credit for the same amount until the end of the installment period, when the release will be completed. In addition, we inform you that generally, crediting an amount resulting from a transaction reversal takes some time to complete. Specifically:

· If the card is Mastercard or Diners/Discover, the credit amount appears after 1 to 2 business days depending on the card's issuing bank.

· If the card is VISA, the credit amount appears immediately, provided the card type (e.g., Business, Personal, etc.) and the issuing bank participate in the immediate credit program (VISA Direct). Otherwise, the amount is credited in 1 to 2 business days.

Notes on payment via Klarna:

You also have the option to pay via Klarna [Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, registration no.: 556737-0431], the provider for Buy-Now, Pay-Later (BNPL) services with whom we cooperate (hereinafter, "Klarna"). A prerequisite for using this payment method is to enter into a contract with them. This way you can pay for your purchases in three interest-free installments - 3 installments, 0% interest -, using a valid card issued in your name (debit or credit - Visa / Mastercard -, excluding prepaid cards, Maestro and AMEX). Klarna's service is only provided for purchases over €35 and up to €1000 per transaction. The specific terms of this service apply, available here [AG1]. The Klarna option will appear during checkout, so if you select it, you will be redirected to the Klarna environment when submitting your order. All you need to do is add the details of the credit or debit card you want to use for automatic payments. It is noted that there is no possibility of choosing a smaller or larger number of installments, but only the option of either three installments or one-off payment of the entire amount.

If you don't already have a Klarna account, you will be asked to create one during the checkout process. To pay with Klarna, you must:

a) follow the steps and instructions required by Klarna during your registration (including completing your necessary identification details)

(b) accept the relevant terms and conditions that constitute your contract with Klarna (including the terms of payment and settlement of your relevant obligations to Klarna), available here [AG2].

(c) enter your card details that will be used to settle your payments.

To use Klarna you must:

Reside in Greece

Be at least 18 years old

Have a valid bank card

Have a positive credit history

Be able to receive verification codes via message

If your order qualifies for "Pay in 3 installments", you can select it at checkout and spread the cost of your purchase over three interest-free payments. When you choose to pay with Klarna, you spread the cost of your purchase over 3 interest-free installments, with the first payment made when the order is submitted and the settlement of the next two equal payments taking place with an automatic charge to the card you have used every 30 days (i.e., on the 30th and 60th day respectively from the date of the initial payment). You will be notified by Klarna before the automatic charges are made via email or through the Klarna app. When you use Klarna to split your purchase into 3 interest-free payments, Klarna performs a soft credit check. This will not affect your credit score, it simply helps Klarna confirm that you pay your debts on time.

If we are informed by Klarna that there is a problem with your card details, we reserve the right to reject the order or withdraw from the sale at any time. You are solely responsible for the correct entry of card details.

We also inform you that Klarna can be a payment method for professionals - natural persons, who can purchase certain products with VAT exemption.

In general, Klarna can be used for purchases of all products available in our eshop.

In case of a return or cancellation of your order, you will receive your refund within 3 business days. Depending on your bank, it may take up to 14 days for the funds to appear in your account. Specifically, the refund process varies depending on the payment method you chose when making the purchase, for example:

Instant payments – the amount will be refunded to the account used to make the purchases

Invoices – the amount will be refunded once the invoice is cancelled, if you have paid via the Klarna app or klarna.com

Installment payments – the amount will be deducted from your total debt or Klarna will contact you for your bank details.

For more information on order returns, please refer to Klarna's return guide: https://www.klarna.com/gr/odigies-epistrofis/

We process your order like any other order placed on our website. If you choose to pay later through Klarna, Klarna pays us the full amount when you place the order. You then pay Klarna later according to the payment schedule you have chosen. The total amount of credits arising from your transactions with istorm.gr, including all rights, guarantees and obligations related thereto, is assigned by us to Klarna upon completion of payment. Therefore, you hereby acknowledge that payments will be made to Klarna, in accordance with the terms communicated to you by them and which you have accepted upon your registration and payment. Istorm.gr bears no responsibility for Klarna's claims against you and expressly disclaims any responsibility arising from the relationship between Klarna and you as a buyer/customer.

For more details, you can visit the page https://www.klarna.com/gr/exipyretisi-pelatwn/ to see detailed FAQs from Klarna.

 Notes on payment with Apple Pay / Google Pay:

You can select Apple Pay as a payment method in the eshop, in which case the default card you have entered in Apple Wallet will be charged. You can add
only cards compatible with Apple Pay. To check if your card is
compatible with Apple Pay, contact your card issuer. To use a payment method other than your default card, select "Other cards and Installment options" or "Change
payment method". If you are in another compatible browser (browser) other than Safari, then a code will appear on the website and you will need to use your iPhone or iPad camera to scan the code on the browser's website. Software
requirements apply. In any case, you will then need to verify
your identity with Face ID or Touch ID or by entering your password.
Apple Pay will be available as a payment method if your device
runs on iOS. For more information see here, and if you want to pay
by redeeming rewards, see here, and for installment payments, here. Once the payment is successfully completed,
the corresponding indication will appear on the screen.

Notes on payment with IRIS:

The IRIS online payment service was implemented and is supported by DIAS SA and domestic Payment Service Providers (Alpha Bank, National Bank of Greece, Eurobank, Piraeus Bank and Viva Wallet), and uses the TIPS system (TARGET Instant Payment Settlement), an infrastructure service launched by the Eurosystem. The service offers the possibility to pay for your purchases by debiting a payment account through e-Banking or mobile banking.

You can activate IRIS payments through your bank's e-banking application. The transaction starts and ends in the eshop's electronic environment.

The process for payment via IRIS is as follows:

You select the IRIS service as a payment method via Viva.

You choose your bank and you are automatically transferred to the secure e-banking environment of the bank.

You enter your bank's environment and after your secure login you update with the payment details.

By giving your approval, you make the payment with a credit transfer from your bank account.

You complete the payment.

Automatic return to the eshop, where the transaction completion message also appears.

By choosing the IRIS service, your order is paid immediately. A prerequisite is that your bank supports the service. The payment service providers / banks currently participating in the IRIS service are: Piraeus Bank – National Bank of Greece – Eurobank – Alpha Bank – Cooperative Bank of Epirus – Viva Wallet.

Notes on payment by bank deposit:

The order is processed after the full deposited amount appears in one of the available accounts maintained by our COMPANY, at your choice. If the transfer is made from another bank, it usually takes 2-3 business days for the payment to appear, while if the transfer is made from the same bank, the payment appears the next business day. In case the deposit is not made within 7 business days from the day of your order, the order will be completely cancelled. Please do not forget to state the order number to which the deposit refers as the reason for the deposit. In case you omit this information so that it is possible to link the specific order with its payment, the COMPANY bears no responsibility for any delay or cancellation arising due to this omission. It is understood that you are charged with any bank charges related to bank transfers, as you must deposit the entire total price of your order.

Notes on payment by cash on delivery (COD):

Payment of the order via cash on delivery is made only in cash - depending on the amount, see next paragraph - to the courier company employee, upon delivery of the ordered products. Therefore, this payment method applies only to orders for which you have requested shipment by courier. The cash on delivery service is provided free of charge.

Also, we inform you that according to the law, tax documents with a total value of five hundred (500) euros or more, issued for the sale of goods or the provision of services to individuals, are paid by their recipients, buyers of the goods or services, exclusively by using card payment methods or other electronic payment methods, such as but not limited to bank transfer, payment through a payment account, use of an electronic wallet. Payment of these documents with cash is not allowed. Therefore, for orders with a total value of five hundred (500) euros or more, cash payment is not allowed, thus excluding the cash on delivery option as a payment method in such cases.

Notes on payment at physical stores:

In addition to the payment methods already mentioned, you have the option to choose among more payment methods when you choose to pay at a physical store. Specifically, the following additional payment methods are available:

Apple Pay

Trade & Upgrade

Installment Program without credit card (INSTALLMENTS and... you've got it!)

Specifically:

Ø  for contactless transactions in the store, you can use Apple Pay through the Apple Wallet application from your mobile device by double-clicking the side button and after completing authentication, you pass the device over the POS, at which point the transaction is completed. For more information about Apple Pay, see here: https://www.apple.com/apple-pay/

Ø  With the Trade & Upgrade program, you can bring your device to us for evaluation of its value, and then you can exchange your old device for a new one, from the cost of which the amount resulting from the evaluation will be deducted. You can also make an initial assessment of the value of your device yourself through the page pricing-v2.pandas.io/el-GR/istorm, to receive an estimate of the value of the iStorm voucher you are entitled to, which is only valid for iPhone models for in-store purchases. It is noted that the final price of the voucher is determined after our final evaluation of your device. Attention! Before proceeding with the delivery (sale) of the device, please ensure that you have fully deleted your data from the device, including all your personal and sensitive information in order to protect your privacy. We inform you that in any case, you give us full authorization to perform a complete deletion and reset if you have not deleted the data before selling the device to us. It is also understood that you responsibly declare that you are the legal owner of the device you are trading in, which came into your possession legally, and that the said device does not constitute a product of theft, embezzlement, receiving stolen goods or disposal of proceeds of crime, robbery or any other criminal offense or illegal act. You also declare that by accepting the proposed voucher price offered to you, you deliver possession of the device and fully transfer ownership, possession, and tenure to the COMPANY, unreservedly and without anything further, in exchange for the voucher price. More information about the program can be found here Trade in iPhone – iStorm Greece.

Ø  The "INSTALLMENTS and... you've got it!" program is a consumer loan provided by the collaborating bank Eurobank for purchases ranging from €200 to €5,000, with a fixed interest rate of 14.40%, plus the contribution of Law 128/1975, as applicable, and with repayment from 6 to 36 monthly installments. Loan examination and approval fees apply. You only need to provide your ID and your most recent tax clearance certificate and, of course, submit the corresponding application to the bank. The application can be submitted by natural persons, either individuals or professionals (sole proprietorships). The process is completed within a few minutes and in any case within 24 hours. For more details, please see here: Installments & you've got it – iStorm Greece

3.4. Order completion and submission: Having selected the payment method, you are asked to confirm the billing details, stating whether the billing address is the same as the shipping address (otherwise, fill in the different billing address). You are then asked to accept these terms, as well as to declare that you have been informed about the COMPANY's privacy policy and, if you wish, to submit an order for the purchase of products/services by clicking the button "Complete order & payment". You simultaneously acknowledge your obligation to pay upon submission.

In this way, you submit a proposal to the COMPANY for the conclusion of a purchase agreement for the products/services you have selected.

3.5. Once your order process is completed, you are directed to the successful completion page and receive an automated message, which is sent to the email address you have provided. It is expressly emphasized that the order receipt confirmation message from the COMPANY does not constitute acceptance of your order, nor acceptance of the proposal for concluding a contract with the COMPANY. On the contrary, the order is received by the COMPANY subject to verification of availability and correctness of the price of the respective ordered product.

3.6. Price check: The COMPANY takes every necessary measure for the correct display of prices for the offered products. However, it is possible due to a technical error that there may be an error in the price and therefore, in this case you will be informed accordingly. Please, if you believe there is an obvious error in a product price (e.g., when there is a large deviation from the original price), inform us accordingly and refrain from purchasing it. We draw your attention even in cases where you reasonably expect there to be particularly low prices (e.g., sales period, Black Friday, etc.). The listed prices include VAT, but do not include additional required shipping charges, etc., nor deductions or any withholdings provided for organizations, Authorities, bodies, etc., nor expenses or charges required in case of payment to a bank (e.g., commission of the customer's bank and/or the company) or other charges due to a bank transaction that are borne by the customer and cannot be calculated in advance, as they are determined by the respective pricing policy of the banks.

3.7. Any product offers displayed in the online store or made available through contests conducted by the COMPANY from time to time, are always valid until stocks run out, at which point a strict chronological order of priority is observed in the execution of orders.

4. Conclusion of contract

4.1. Furthermore, you will receive an email, depending on the results of the availability and price check, and if your order can be executed, informing you about the shipping or pick-up of your order, depending on the method you have chosen to receive it. The sending of the aforementioned email constitutes the COMPANY's acceptance of your submitted proposal for the conclusion of a contract, and consequently, the contract between the buyer and the COMPANY is concluded only when the COMPANY sends this message.

4.2. It is clarified that the delivery time of products to the courier company or the time required for the product to be available for pickup from our store may vary depending on the availability of products and the commitment of suppliers regarding the delivery time. Therefore, we inform you that any delay by manufacturers/suppliers in making a product available to us will result in a corresponding delay in the delivery and shipment of the product by us. Delivery times are also subject to delays due to delays by courier companies or force majeure, which is beyond our control and is not our responsibility.

4.3. Order cancellation: Exceptionally, the following apply to products:

a) In case the product can be ordered, but with a different delivery time or different price, you are entitled to either 1) unilaterally cancel the order with a written statement through the contact form, or 2) choose to have the order executed for the remaining products if the unavailability concerns only part of the ordered products of an order, or 3) choose to have the COMPANY place the order with the manufacturer, in which case you must pre-pay the full price.

b) In case the product cannot be ordered and is not available from the manufacturer, you will be informed by email about the cancellation of the order by us with the release of the committed amount. It is understood that in case of cancellation, the part of the order concerning a service that was ordered will also be simultaneously cancelled due to its inseparable connection with the unavailable product.

4.4. Information about the progress of your order: It is emphasized that any information that will be made to the email address or other contact information that you have provided when creating an account or when making your purchases in the eshop, will be considered valid even if it is not delivered to you due to an error in the information you provided and/or due to a malfunction in your server, and/or on your phone, and/or on your telecommunications provider, and/or due to not timely notification to the COMPANY of a change in your details. In case the contractual or legal obligations of the COMPANY are not fulfilled timely and properly due to the use of untrue, incorrect or outdated personal data that you declare, the COMPANY bears no responsibility. Furthermore, you bear full and exclusive responsibility for any damage or harm caused to the COMPANY due to untrue, incorrect or outdated data declared by you.

5. Withdrawal

5.1. You have the right by law to withdraw from this contract if you are a consumer, without giving any explanation, subject to the terms of clause 5.2 below, by declaring it to the COMPANY within 14 days from when you (or a third party designated by you, other than the carrier) acquired physical possession of the goods. In the case of multiple goods ordered by you in one order and delivered separately, the withdrawal period expires 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the last good. In the case of a service contract, you are entitled to withdraw within 14 days from the date of conclusion of the contract. By submitting the order for the provision of services, you expressly consent to the possibility of commencing service provision and being charged within the withdrawal period. 

5.2. For the exercise of the right of withdrawal to be lawful, you must return the product no later than 14 days from the notification of the exercise of the right of withdrawal. You will bear the direct cost of returning the goods, as well as any reduction in the value of the goods. The cost depends on the price list of the courier company you choose. You bear the risk of delivery of the product until its delivery to us. Alternatively, you can always bring the
returned product to one of our istorm physical stores yourself. For a return to be accepted, the Product must (cumulatively):

– be in the condition it was received,

– if the original packaging has been opened, it must be intact, without damage or tears, and must be returned with the Product,

– be complete,

– be accompanied by all documents that accompanied the product (original purchase documents and any other accompanying document or item, e.g., labels, tags, warranty form, user manual, etc.),

– include all accessories and additional benefits – gifts that accompanied its sale,

– not fall under the excluded products. Specifically, returns of software packages whose sealing wrap has been opened are not accepted. Likewise, returns of memory whose wrap has been opened are not accepted. Also, products produced by special order of the customer ("build-to-order" - manufactured according to consumer specifications or clearly personalized) cannot be returned.

Furthermore, you cannot withdraw from service contracts after the full provision of the service, but if the contract provides for the consumer's obligation to pay a price, only if the execution began with the consumer's prior express consent and with his acknowledgment that he will lose his right of withdrawal once the contract has been fully executed by the supplier, as well as in the case of contracts for the supply of digital content not provided on a tangible medium.

5.3. Consequences of withdrawal: If you lawfully withdraw, the COMPANY will refund all money received from you without undue delay. The COMPANY is entitled to delay the refund until it receives the Products back or until you provide us with evidence that you have sent back the goods, whichever occurs first. In any case, the refunded money will correspond to the part of the order for which the withdrawal took place. You expressly agree that the COMPANY will refund the money using the method you paid. You must provide correct information to the COMPANY (e.g., IBAN), which is released from the obligation if it pays to the details you declared.

5.4. Reduction in product value: You are liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics, and function of the goods, as you are obliged to handle each product in the same way you would handle and examine it in a physical store. Any reduction in value is judged on a case-by-case basis. In any case of depreciation, you will be informed before the credit and refund process is completed and you will be informed in detail about the calculation of the refunded amount. The COMPANY has the right to claim any claim arising from the reduction in the value of the products, as well as any amount damaged against the customer-consumer by any legal means.

5.5. Liability from sale: The COMPANY is responsible for fulfilling the sale as stated in the Civil Code, as well as the specific provisions of this contract and the law for distance contracts and consumer protection. It is not liable in the event that you are entitled to a refund of part or all of the price for any delay of the cooperating payment service providers in executing the relevant order that the COMPANY has given on time. You have all legal rights. Manufacturer's warranty terms also apply.

5.6. Technical support: Also, we inform you that for after-sales technical service you can contact any of the authorized service centers. If you have purchased an Apple product and the first 90 days have not passed or you have a three-year extended coverage (Apple Protection Plan), then contact Apple's customer service call center at Phone 00800-44145417 in Greek.

5.7. DOA (Dead-on-Arrival): In case a product is defective upon delivery (DOA), its return is made based on the DOA policy applicable to each manufacturer, without shipping costs. Some manufacturers do not provide a DOA policy. For more information regarding the warranty provider, contact details of the provider, DOA return policy, and the duration of the DOA policy, please contact each manufacturer directly. Please note that the product must not have been used abnormally as defined in the warranty and must not show any signs (dents, scratches, broken parts, and other visible signs of use), must be complete with all accessories and documents and in its original packaging, and the device's serial number (IMEI) must match that on the box and the purchase receipt.

5.8. If the product you received is different from what you ordered, you can return it within five (5) calendar days from its purchase, without shipping costs, to the company's address.

6. GENERAL

If any of the above terms are deemed unenforceable, it will not affect the validity and enforceability of the remaining terms.

Any delay in the exercise by the COMPANY of part or all of the rights arising from these terms does not weaken or waive said right, which may be exercised at any time at a later stage and at its reasonable discretion.

These terms represent the entire agreement between each user and the COMPANY and govern access to and use of the Website by users. These terms supersede any other written agreement between each user and the COMPANY regarding the use of the Website.

These terms are governed by and construed in accordance with current Greek and EU law, and the courts of Athens are exclusively competent to resolve any dispute.

According to Directive 2013/11/EU, which was incorporated into Greek law with Ministerial Decision 70330/2015, the possibility of online resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is also provided for throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any problem with a purchase made from our Website, they can initiate the ADR procedure through the unified pan-EU platform for online dispute resolution (ODR platform) available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, which allows consumers and suppliers to submit any disputes arising from online purchases to an online resolution process. The certified Alternative Dispute Resolution (ADR) entity for this purpose is: the European Consumer Centre Greece (ECC GREECE) – Consumer Ombudsman, 144 Alexandra Avenue, 11471 Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr and http://www.synigoroskatanaloti.gr.

It should be noted that a necessary prerequisite for the consumer to resort to the Alternative Dispute Resolution procedure is to have previously notified us of their problem to find a solution. The ADR procedure is, according to the law, non-binding for the parties, who can withdraw from it at any time. The consumer can contact the aforementioned ADR body to guide them throughout the process of submitting and handling their complaint.

You can find the Consumer Code of Conduct for E-commerce at the bottom (footer) of our website.

Last updated: 23/06/2026