1. General

1.1. Through the online store istorm.gr, Apple products (hereinafter the "Product" or "Products") and services (hereinafter the "Services") are available for sale to you.

1.2. The Company reserves the right to select at its absolute discretion the Products it offers for sale in the eshop and to modify, renew and/or withdraw them at any time, free of charge and without prior notice to you. The same applies to the prices of the Products, any offers and discounts which it may carry out at its absolute discretion, always respecting the conditions of the law, and which may change without prior notice to you (obviously before the conclusion of the purchase and sale contract). The same applies to the Services offered.

1.3. In any case, it is noted that the description of the Products, the description of the purpose for which each Product is intended and the stated properties and characteristics that they carry, is based on the characteristics that have been communicated to us by the manufacturer Apple. The Company is not obliged, nor is it able to check, nor is it responsible for the truth, correctness or accuracy thereof, nor for the suitability of the Products or Services for the purpose for which they are intended. Therefore, the Company is not obliged to compensate you for any positive or consequential damage caused to you due to the use of the Products or Services, in accordance with the stated statements.

1.4. The Company reserves the right to refuse to complete/execute any order (i.e. conclusion of the purchase or sale or provision of services) at its discretion and for any reason. The same applies in the event that you engage in any illegal act and/or breach of these terms.

1.5. It is noted that the COMPANY does not guarantee the availability of the products displayed in the eshop. It is also not responsible and is not liable for any damage or loss resulting from the cancellation of an order or from the non-execution or from any delay in its execution, for any reason.

1.6. To make a transaction in the eshop you must be over 18 years of age. When you place an order, you undertake that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card or e-wallet or the holder of the bank account you used to place your order and that there is sufficient balance to cover the purchase price of the products/services and shipping costs.

2. Create an account

2.1. First of all, it is noted that creating an account is not mandatory and you can make purchases from the eshop as a guest (guest check-out). However, in case you wish to become a member of istorm.gr, it is possible to create an account as follows: By clicking on the “little man” graphic (top right of your screen), a field will open, where you will be asked to enter your email, which will be used as your unique identifier for creating an account and in which you will receive confirmation of any of your orders and the communication regarding them and/or any commercial communication, as well as other automated system messages. At the same time, in order to both create your account and log in to the eshop each time, we will send you a one-time code to the registered email, which you must submit in the corresponding field that will open automatically upon submitting the connection request. This code only lasts a few minutes for security reasons, so if you delay submitting it, you will need to request its issuance again.

2.2. You can modify, update or correct the personal data stored in your account at any time by logging into your account in the “Profile” section and specifically the “Addresses”, “First Name” and “Last Name”, except for your email. The email used for login cannot be changed. Also, in your Account you will find a history of the orders you have placed through the eshop.

2.4. Any information you provide to us, either through your account or upon completion of your purchase, you guarantee that it is completely correct, true, accurate and up-to-date and that you are providing it to us legally.

3. Order

3.1. Procedure : You can add the Products and Services you wish to your shopping cart by clicking either directly on the “Buy” button or on the corresponding “Add to Cart” button on the product page. You can view details regarding the contents of your cart at any time by clicking on the cart icon in the upper right corner, while by clicking on “View Cart” you can view detailed details such as the cost, the possibility and amount of installments, the methods of receipt, as well as suggested Products and Services. At the same time, you are given the opportunity to modify the contents of the cart by deleting part or all of its contents or changing the quantities you have selected. You can also see the availability of the Products you have added to the cart in our stores, while by setting the Postal Code that serves you, you will be shown the stores closest to the respective location. Alternatively, you can click on “Use my current location” for the same function, provided that you have set your browser settings to allow access to your location. By moving to the next step by clicking on the “checkout” button, you can be informed about any shipping costs, where after filling in the delivery address and shipping method details, this is automatically calculated, as well as being informed about an indicative delivery time, depending on the shipping method you have chosen. At the same time, you are given a summary of the order, as well as a relevant field for entering any discount code. You can then complete your transaction by clicking on the “Complete order and payment” button.

3.2. Delivery, method, time and shipping cost : When completing the order, you will first be asked to choose whether you wish to pick it up from a store or have it shipped to you. If you choose the first option, you will be shown the available stores with stock near the address "your location", which you can modify. If you have not set a location, then all available stores with stock are simply displayed. You can also use the "Use my location" button at this point if you have set your browser settings to allow access to your location or fill in the postal code that serves you. You also fill in the recipient's details (name, email and optionally the phone number). If you choose the second option, you will need to fill in the delivery address and your details in detail (address, city, ZIP code, region, as well as name and contact number). We remind you that deliveries are only made within Greece.

 

Then, having entered the shipping address, you will see the available shipping methods. The order is usually shipped to your location by the cooperating courier company ACS. Alternatively, the option of shipping the order to one of the ACS Lockers located throughout Greece is offered, with a maximum weight of up to 10 kilos. In addition, there is the possibility of receiving your order via Box Now, with a maximum weight of up to 20 kilos. Orders placed in the eshop on working days until 12.00 noon and are deliverable in Athens, are generally delivered, if the product is available, within 48-72 hours (otherwise within the next 2-3 working days). For the remaining areas and if the product is available, delivery varies depending on the distance and can take up to 4-5 working days. In areas that are classified as inaccessible by the cooperating courier company, the delivery time may be even longer. To avoid additional shipping charges, the order is executed when all the products included in it are available. If for any reason you wish to receive delivery of only the available products of the order, please call us at 211-9997590 and request their delivery, stating the order number. Deliveries are made on working days and hours, from Monday to Friday from 9.00 to 19.00. Deliveries are not made on Saturdays, holidays and days when our central warehouse is closed for inventory reasons. For orders for products that are not immediately available, we will contact you via email to inform you of their delivery time. You may also be given the option of Express delivery, where deliveries begin at 10:00 from Monday to Friday and orders placed by 16:00 are processed. Orders placed after 16:00 or on a weekend or holiday are delivered the next business day.

Please note that the delivery time may also be affected by the method of payment of the order, as indicatively in the case of a bank deposit based on the time the payment appears in our bank account. It is also noted that the COMPANY is not responsible for the timely delivery of the products, when the delivery is made via the courier company, as the latter is the one who determines the delivery time depending on the shipping/delivery address.

In the case of products with one of the following indications:

· Expected Soon or

· Available upon request

The delivery deadline is indicative - non-binding for the COMPANY - and may be modified depending on the availability of the manufacturer Apple or the COMPANY's suppliers, if these are third-party products. In these cases, you will be informed of the exact delivery date via an email notification.

Orders over €49 are shipped free of shipping costs to all destinations in the ACS core network, as well as through the ACS Lockers network. Shipping via Box Now is subject to a €2 charge for all shipments. In addition, orders to destinations outside the ACS core network (which are classified as remote destinations) are subject to shipping costs, the exact amount of which will be communicated to you during the order completion process. Orders under €49 are subject to a €3 shipping cost to the ACS core network, while for ACS Lockers the charge is €1.49 for orders up to €49. The cost for Express Delivery is €6.

 

If you have selected "Pickup from store", there is no charge. If you have already paid for your order, you have the option to come to the iStorm store of your choice for pickup after receiving relevant information from us via email to the email address you have provided regarding the exact delivery time, inviting you to come for pickup within 3 days from the time you received the relevant information. In case you have not paid for the order and do not come within the above 3-day period, your order will be canceled.

 

3.3. Payment Methods : By going to the Payment section, you are initially asked to indicate whether you wish to issue an invoice or not. It is noted that when you choose to issue an invoice, you are acting as a "supplier" ( any natural or legal person, regardless of whether they are governed by private or public law, who acts even through any other person acting in their name or on their behalf, for purposes related to their commercial, business, craft or professional activities ), and not as a consumer ( any natural person who acts for reasons that do not fall within their commercial, business, craft or liberal professional activity ). The importance also lies in the fact that if you act as a supplier, you do not have the statutory rights provided for consumers, such as, for example, the 14-day unexplained and free withdrawal period applicable to distance contracts, but you do have all the statutory rights as a buyer. If you purchase as a consumer, then the corresponding retail sales receipt will be issued by us.

Then, you select a payment method, either via Viva.com, which includes the IRIS payment option, or via Klarna, or by bank deposit, or by cash on delivery (Cash on Delivery - COD). If you have selected store pickup, then the option "Pay in store" will also appear. Specifically, the following payment methods are offered:

· Up to 12 interest-free installments for amounts up to 200 euros and up to 48 interest-free installments for amounts from 200€ and above with a credit card, via Viva. Valid for Visa, Mastercard, Maestro, Diners – Discover, American Express® cards.

· Up to 3 interest-free installments with Klarna

· Through IRIS via Viva

· By bank deposit

· Cash on delivery (COD), under conditions (see below).

Also, if you pay in store, the following payment methods are also available: via Apple Pay, via the Trade & Upgrade program, and via Installment Plan without a credit card.

Notes regarding payment via Viva:

You have the option of either being charged the full amount of the transaction or having it charged in equal monthly interest-free installments. In the case of interest-free installments, the total purchase amount is blocked from the beginning on your card, as a result of which you are not allowed to proceed with subsequent purchases in the event that there is not sufficient available balance. Each month, the amount corresponding to each installment is charged until the total is repaid. Interest-free installments are only supported on credit cards and specifically viva.com accepts those issued by Greek banks. Also, in the event of a refund of a transaction that was charged in installments, please note that the amount will remain blocked even when we reverse the transaction. This means that each month you will see a charge of the installment amount and a corresponding credit of the same amount until the end of the installment period, when the release will be completed. Furthermore, we inform you that generally the credit of an amount resulting from a transaction reversal requires some time to complete. Specifically:

· If the card is Mastercard or Diners/Discover, then the credit amount appears after 1 to 2 business days depending on the card's issuing bank.

· If the card is a VISA, then the credit amount appears immediately, provided that the card type (e.g. Business, Personal, etc.) and the issuing bank participate in the direct credit program (VISA Direct). Otherwise, the amount is credited in 1 to 2 business days.

Notes regarding payment via Klarna:

This option only applies to orders for products that are either “Available” or “Limited Availability”. You also have the option to pay via Klarna {Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, registration number: 556737-0431}, the Buy-Now, Pay-Later (BNPL) service provider with which we cooperate (hereinafter, “Klarna”). A prerequisite for using this payment method is to have a contract with it. In this way, you can pay for your purchases in three interest-free installments - 3 installments, 0% interest rate-, using a valid card issued in your favor (debit or credit -Visa / Mastercard-, prepaid cards, Maestro and AMEX are excluded). Klarna's service is only available for purchases over €35 and up to €1000 per transaction. The terms of this service, available here[AG1], apply in particular. The Klarna option will be displayed during checkout, so if you select it, you will be redirected to the Klarna environment when submitting your order. All you need to do is add the details of the credit or debit card you want to use for automatic payments. Please note that there is no option to choose a smaller or larger number of installments, only the option of either three installments or a lump sum payment of the entire amount.

If you don't already have a Klarna account, you will be asked to create one during the checkout process. To pay with Klarna you must:

a) follow the steps and instructions required by Klarna during your registration (including filling in your necessary identification details);

(b) accept the relevant terms and conditions that form your contract with Klarna (including the terms of payment and discharge of your relevant obligations to Klarna), available here[AG2].

(c) enter your card details that will be used to pay for your payments.

To use Klarna you must:

To reside in Greece

Be at least 18 years old

Have a valid bank card

Have a positive credit history

Be able to receive verification codes via message

If your order qualifies for "Payment in 3 installments", you can make the choice during checkout and divide the cost of your purchase into three interest-free payments. When you choose to pay via Klarna, you divide the cost of your purchase into 3 interest-free installments, where the first payment is made upon submission of the order and the repayment of the next two equal payments takes place by automatic debiting of the card you have used every 30 days (i.e. on 30 and 60 days respectively from the date of the initial payment). You will be informed before the automatic debits are made by Klarna via e-mail and/or via the Klarna app. When you use Klarna to divide your purchase into 3 interest-free payments, Klarna performs a simple (soft) credit check. This will not affect your credit score, it just helps Klarna confirm that you pay your debts on time.

If we are informed by Klarna that there is a problem with your card details, we reserve the right to reject the order or withdraw from the sale at any time. You are solely responsible for entering your card details correctly.

We also inform you that Klarna can be a payment method in the case of professionals-natural persons, who can purchase certain products with VAT exemption.

In general, Klarna can be used for purchases of all products available in our eshop. Services and products that are available "on order" and "pre-order" are excluded, as well as of course when a product is Unavailable or Expected Soon.

In case of a return or cancellation of your order, you will receive your refund within 3 business days. Depending on your bank, it may take up to 14 days for the funds to appear in your account. Specifically, the refund process varies depending on the payment method you selected when making the purchase, for example:

Direct payments – the amount will be refunded to the account used to make the purchases

Invoices – the amount will be refunded once the invoice is cancelled, if you have paid via the Klarna app or via klarna.com

Partial payments – the amount will be deducted from your total debt or Klarna will contact you for your bank details.

For more information on order returns, please refer to Klarna's returns guide: https://www.klarna.com/gr/odigies-epistrofis/

We handle your order like any other order placed on our website. If you choose to pay later through Klarna, Klarna pays us the full amount when you place the order. You then pay Klarna later according to the payment schedule you have chosen. The total amount of credits resulting from your transactions with istorm.gr, including all rights, guarantees and obligations related thereto, is assigned by us to Klarna upon completion of payment. Therefore, you hereby acknowledge that payments will be made to Klarna, in accordance with the terms communicated to you by it and which you have accepted when registering and making your payment. istorm.gr is not liable for Klarna's claims against you and expressly disclaims any liability arising from the relationship between Klarna and you as a buyer/customer.

For more details, you can visit the page https://www.klarna.com/gr/exipyretisi-pelatwn/ to see detailed FAQs from Klarna.

 

Notes regarding payment with IRIS:

The IRIS online payment service was implemented and supported by DIAS SA and the domestic Payment Service Providers (Alpha Bank, National Bank, Eurobank, Piraeus Bank and Viva Wallet), and uses the TIPS system (TARGET Instant Payment Settlement), an infrastructure service launched by the Eurosystem. The service offers the possibility of paying for your purchases by debiting a payment account via e-Banking or mobile banking.

You can activate IRIS payments through your bank's e-banking application. The transaction is initiated and completed in the e-shop's electronic environment.

The process for paying through IRIS is as follows:

You select the IRIS service as a payment method through Viva.

Select your bank and you will be automatically transferred to the bank's secure e-banking environment.

You enter your bank's environment and after your secure connection, you are informed of the payment details.

By giving your approval, you make the payment by credit transfer from your bank account.

You complete the payment.

Automatic return to the eshop, where the transaction completion message appears.

 

By choosing the IRIS service, your order will be paid for immediately. The condition is that your bank supports the service. The payment service providers / banks that currently participate in the IRIS service are: Piraeus Bank – National Bank – Eurobank – Alpha Bank – Cooperative Bank of Epirus – Viva Wallet.

 

Notes regarding payment by bank deposit:

The order is processed after the full amount deposited appears in one of the available accounts maintained by our COMPANY, at your choice. If the transfer is made from another bank, it usually takes 2-3 business days for the payment to appear, while if the transfer is made from the same bank, the payment appears on the next business day. In case the deposit is not made within 7 business days from the day of your order, the order will be completely canceled. Please do not forget to write down the order number to which the deposit relates as a justification in the deposit slip. In case you omit this element so that it is possible to link the specific order with its payment, the COMPANY does not bear any responsibility for any delay or cancellation that may arise due to this omission. It goes without saying that you are responsible for any bank charges related to bank transfers/transfers, as you must deposit the entire total price of your order.

Notes regarding payment by cash on delivery (COD – Cash On Delivery):

Payment for the order via cash on delivery is made only in cash - depending on the amount, see next paragraph - to the courier company employee, upon delivery of the ordered products. Therefore, this payment method only applies to orders for which you have requested to be sent to you by courier. The cash on delivery service is provided free of charge.

We also inform you that by law, tax invoices with a total value of five hundred (500) euros and above, issued for the sale of goods or provision of services to individuals, are paid by their recipients, purchasers of the goods or services, exclusively by using payment methods by card or other electronic means of payment, such as, but not limited to, bank transfer, payment via payment account, use of an electronic wallet. Payment of these items in cash is not permitted. Therefore, for orders with a total value of five hundred (500) euros and above, payment in cash is not permitted, therefore the option of cash on delivery as a method of payment in such cases is excluded.

Notes regarding payment in physical stores:

In addition to the payment methods already mentioned, you have the option to choose between more payment methods when you choose to pay in a physical store. Specifically, the following payment methods are also available:

Apple Pay

Trade & Upgrade

Installment Plan without a credit card (INSTALLMENTS and... you've got it!)

In particular:

Ø for contactless transactions in the store you can use Apple Pay through the Apple Wallet application from your mobile device by double-clicking the side button and after completing authentication, you pass the device over the POS, at which point the transaction is completed. For more information about Apple Pay, see here: https://www.apple.com/apple-pay/

Ø With the Trade & Upgrade program, you can bring your device to us for an appraisal and then you can exchange your old device for a new one, from the cost of which the amount resulting from the appraisal will be deducted. You can also make an initial appraisal of the value of the device you own yourself via the pricing-v2.pandas.io/el-GR/istorm page, in order to receive an estimate of the value of the iStorm voucher you are entitled to, which is only valid for iPhone models for in-store purchases. It is noted that the final value of the voucher is determined after the final appraisal of your device by us. Attention! Before you proceed with the delivery (sale) of the device, please ensure that you have completely deleted your data from the device, including all your personal and sensitive information in order to protect your privacy. We inform you that in any case, you give us full authorization to proceed with a total deletion and restoration of it if you have not deleted the data before selling the device to us. It is understood that you responsibly declare to us that you are the legal owner of the device you exchange, which came into your possession legally, as well as that the said device is not a product of theft, embezzlement, acceptance of stolen goods or disposal of proceeds of crime, robbery or any other criminal offense or illegal act. You also declare that by accepting the proposed price of the voucher offered to you, you surrender possession of the device and transfer it in full ownership, possession, and possession to the COMPANY, unconditionally and without any other person, against the price of the voucher. More information about the program can be found here Trade in iPhone – iStorm Greece .

Ø The “INSTALLMENTS and... you have it!” program is a consumer loan provided by the partner bank Eurobank for purchases of €200 to €5,000, with a fixed interest rate of 14.40%, plus contribution L.128/1975, as applicable, and with repayment of 6 to 36 monthly installments. Loan examination and approval fees apply. You only need to provide your ID and the most recent tax return and of course submit the corresponding application to the bank. The application can be submitted by natural persons, either by individuals or by professionals (sole proprietorships). The process is completed within a few minutes and in any case within 24 hours. For more details, please see here: Installments & you have it – iStorm Greece

 

3.4. Order completion and submission : Having chosen the payment method, you are asked to confirm the billing information, stating whether the billing address is the same as the shipping address (otherwise, fill in the different billing address). You are then asked to accept these terms, as well as to declare that you have been informed of the COMPANY's privacy policy and, if you wish, to submit an order for the purchase of products/services by clicking the "Complete order & payment" button. At the same time, acknowledging your obligation to pay by submitting it.

In this way , you submit a proposal to the COMPANY for the conclusion of a purchase contract for the products/services you have selected.

3.5. Once your order process is complete, you will be taken to the successful completion page and will receive an automated message, which will be sent to the email address you have provided to us. It is expressly emphasized that the message confirming receipt of the order by the COMPANY does not constitute acceptance of your order, nor acceptance of the proposal to conclude a contract with the COMPANY. On the contrary, the order is received by the COMPANY subject to checking the availability and correctness of the price of the product ordered.

3.6. Price control: The COMPANY takes all necessary measures to correctly display the prices on the products offered. However, it is possible that due to a technical error, there may be an error in the price and therefore, in this case you will be informed accordingly. We kindly ask you to inform us in case you consider that there is an obvious error in the price of a product (e.g. when there is a large deviation from the original price), and to refrain from purchasing it. We draw your attention even in cases where you reasonably expect there to be particularly low prices (for example, discount period, Black Friday, etc.). The prices listed include VAT, but do not include the additional required shipping charges, etc., nor any deductions or withholdings provided for organizations, Authorities, bodies, etc., nor any costs or charges required in the event of payment of the price to a bank (e.g. commission of the customer's bank and/or the company) or other charges due to a banking transaction that the customer is charged with and which cannot be calculated in advance, as they are determined by the respective pricing policy of the banks.

3.7. Any product offers that appear in the online store or are available through competitions held by the COMPANY from time to time are always valid until stocks run out, at which point a strict order of priority is observed in the execution of orders.

4. Conclusion of a contract

4.1. Furthermore, you will receive an e-mail, depending on the results of the availability and price check, and if your order can be executed, informing you of the dispatch of delivery or receipt of your order, depending on the method you have chosen to receive. The sending of the aforementioned e-mail constitutes the acceptance by the COMPANY of the proposal submitted by you for the conclusion of a contract and therefore the contract between the buyer and the COMPANY is concluded only once the COMPANY sends the said message.

4.2. It is clarified that the delivery time of the products to the courier company or the time required for the product to be available for collection from our store may vary depending on the availability of the products and the commitment of the suppliers in relation to the delivery time. Therefore, we inform you that any delay on the part of the manufacturers/suppliers in making a product available to us will result in a corresponding delay in the delivery time and shipment of the product by us. Delivery times are also subject to delays due to delays by the courier companies or force majeure, which is outside our sphere of influence and is not our responsibility.

4.3. Order cancellation: Exceptionally, the following applies to products:

a) In the event that it is possible to order the product, but at a different delivery time or a different price, you are entitled to either 1) unilaterally cancel the order by making a written statement via the contact form, or 2) choose to execute the order for the remaining products in the event that the unavailability concerns only part of the ordered products of an order, or 3) choose to have the COMPANY place the order from the manufacturer, in which case you will have to pay the full price in advance.

b) In the event that the order is not possible and the product is not available from the manufacturer, you will be informed by email about the cancellation of the order on our part with the release of the reserved amount. It is understood that in the event of cancellation, the part of the order relating to the service ordered will also be cancelled at the same time due to its inextricable connection with the unavailable product.

4.4. Update on the progress of your order: It is emphasized that any update that will be made to the email address or other contact information that you have provided when creating an account or when making your purchases in the eshop, will be considered valid even if it is not delivered to you due to an error in the information you have provided and/or due to a failure in your server, and/or your telephone, and/or your telecommunications provider, and/or due to failure to notify the COMPANY of a change in your information in a timely manner. In the event that the COMPANY's contractual or legal obligations are not fulfilled in a timely and appropriate manner due to the use of untrue, incorrect or outdated personal information that you provide, the COMPANY bears no responsibility. Furthermore, you bear full and exclusive responsibility for any loss or damage incurred by the COMPANY due to untrue, incorrect or outdated information declared by you.

5. Withdrawal

5.1. You have the right under the law to withdraw from this contract if you are a consumer, without giving any explanation, subject to the terms of clause 5.2 below, by notifying the COMPANY within 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods. In the case of several goods ordered by you in one order and delivered separately, the withdrawal period expires 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last good. In the case of a service contract, you have the right to withdraw within 14 days from the date of conclusion of the contract. By sending the order for the provision of services, you expressly consent to the possibility of starting the provision of services and billing you within the withdrawal period.

5.2. In order for the exercise of the withdrawal to be legal, you must return the product no later than 14 days from the date of notification of the exercise of the withdrawal. You will be charged with the direct cost of returning the goods, as well as any reduction in the value of the goods. The cost depends on the price list of the courier company you choose. You bear the risk of delivery of the product until it is delivered to us. For a return to be accepted, the Product must (cumulatively):

– be in the condition it was received,

– if the original packaging has been opened, it must be intact, without damage or tears and must be returned together with the Product,

– be complete,

– bring with him all the documents that accompanied the product (original purchase receipts and any other accompanying documents or elements, e.g. labels, tags, warranty form, instructions for use, etc.),

– bring all accessories and additional benefits (gifts) that accompanied its sale,

– not fall under the excluded products. Specifically, returns of software packages whose sealing wrapper has been opened are not accepted. Similarly, returns of memory whose wrapper has been opened are not accepted. Also, there is no possibility of returning products that are produced following a special order of the customer ("build-to-order" - manufactured according to the consumer's specifications or clearly personalized).

Furthermore, you cannot withdraw in the case of service contracts after the service has been fully provided, but if the contract provides for the consumer's obligation to pay a price, only if the performance has begun with the consumer's prior express consent and with his acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier, as well as in the case of contracts for the supply of digital content that is not supplied on a tangible medium.

5.3. Consequences of withdrawal: If you withdraw lawfully, the COMPANY will refund all the money received from you, without undue delay. The COMPANY is entitled to delay the refund until it receives the Products back or until you provide us with evidence that you have sent the goods back, whichever occurs first. In any case, the money to be refunded will be proportional to the part of the order for which the withdrawal took place. You expressly agree that the COMPANY will refund the money to the means with which you have paid. You must provide correct information to the COMPANY (e.g. IBAN), which in any case is released from the obligation if it pays to the details you stated.

5.4. Decrease in product value: You are responsible for any decrease in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods, as you must handle each product in the same way that you would handle and examine it in a physical store. Any decrease in value is assessed on a case-by-case basis. In any case of decrease in value, you will be informed before the credit and refund process is completed and you will receive detailed information on the calculation of the refunded amount. The COMPANY has the right to claim any claim resulting from the decrease in the value of the products, as well as any amount that was lost against the customer-consumer in any legal way.

5.5. Liability from the sale: The COMPANY is responsible for fulfilling the sale according to the provisions of the Civil Code as well as those specifically specified in this contract and in the law on distance contracts and consumer protection. It is not responsible in the event that you are entitled to a refund of part or all of the price for any delay of the cooperating payment service providers in executing the relevant order that the COMPANY has given within the deadline. You have all the rights provided by law. The manufacturer's warranty terms also apply.

5.6. Technical support: We also inform you that for after-sales technical service you can contact any of the authorized service centers. If you have purchased an Apple product and the first 90 days have not passed or you have a three-year coverage extension (Apple Protection Plan), then contact the Apple customer service call center at 00800-44145417 in Greek.

5.7. DOA (Dead-on-Arrival): In the event that a product is defective upon delivery (DOA), its return is based on the DOA policy applicable to each manufacturer, without shipping charges. Some manufacturers do not provide a DOA policy. For more information about the warranty provider, the provider's contact information, the DOA return policy and the duration of the DOA policy, contact each manufacturer directly. Please note that the product must not have been subjected to improper use as defined in the warranty and must not bear marks (bumps, scratches, broken parts and other obvious signs of use), must be complete with all accessories and documents and in the receipt packaging, while the device's serial number (IMEI) must match that of the box and receipt.

5.8. In the event that the product you received is different from the one you ordered, you can return it within five (5) calendar days of purchase, free of shipping charges, to the company's address.

6. GENERAL

If any of the above terms were to be deemed unenforceable, it will not affect the validity and enforceability of the remaining terms.

Any delay by the COMPANY in exercising part or all of the rights arising from these terms does not result in a weakening or waiver of said right, which may be exercised at any time at a later stage and at its reasonable discretion.

These terms represent the entire agreement between each user and the COMPANY and govern the access and use of the Website by the users. These terms supersede any other written agreement between each user and the COMPANY in relation to the use of the Website.

These terms are governed by and interpreted in accordance with applicable Greek and Community legislation and the courts of Athens shall have exclusive jurisdiction to resolve any dispute.

 

According to Directive 2013/11/EC, which was incorporated in Greece by Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is also provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his professional capacity) and has any problem with a purchase made from our Website, he may initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ODR platform) available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage which enables consumers and suppliers to submit any disputes arising from online purchases to an online resolution procedure. The Alternative Dispute Resolution (ADR) Body certified for this purpose is: the European Consumer Centre of Greece (ECC GREECE) – Consumer Ombudsman, 144 Alexandras Ave., 11471 Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr and http://www.synigoroskatanaloti.gr .

It is noted that a prerequisite for the consumer to resort to the Alternative Dispute Resolution process is to have previously communicated his problem to us in order to find a solution. The ADR process is, by law, non-binding for the parties who may withdraw from it at any time. The consumer may contact the above ADR body in order to guide him throughout the process of submitting and processing his complaint.

You can find the Consumer Code of Conduct for E-Commerce in the footer of our website.

[AG1]Link: Klarna: Pay later in 3 installments

[AG2]Link : https://cdn.klarna.com/1.0/shared/content/legal/terms/el-GR/user