iPlus - iStorm

iPlus is a 12-month insurance package for iPhone, iPad, and Apple Watch that provides you with coverage for accidental damage and the option for repair or replacement of your device through iStorm in collaboration with Generali Hellas.

iPlus applies to iPhone, iPad, and Apple Watch devices. The coverage exclusively concerns the device (i.e., the serial number) stated on the contract and the purchase receipt.

Covers the repair of the device when feasible, or its replacement with the applicable deductible, in accordance with the terms of the plan. Coverage is strictly limited to one (1) damaging event during the term of the contract.

It is every damage incident covered by the plan, as defined in the insurance terms. 

iPlus covers strictly one (1) damage event. 

It is very important to know that once you use the insurance (for repair or replacement), the contract automatically ceases to be valid and there is no possibility of new insurance or renewal for the device.

You can get iPlus at the same time as your new device purchase, or at a later date, up to 90 days from the date of purchase (subject to a technical inspection).

If more than 90 days have passed, the device is considered "used." In this case, you can still insure it through the special annual plan for used devices, subject to a technical inspection.

If iPlus is purchased at the exact same time you buy your device, no inspection is required.

However, in the event that you decide to add it later (within the allowed 90-day period), it is necessary to first conduct a technical inspection of the device in order for it to be insured.

Insurance can be extended for 2 additional years, but exclusively through annual renewals. 

Before the expiration of each 12-month contract, a technical inspection of the device is required at the store in order to proceed with the renewal for the next 1 year.

Each annual renewal requires a technical inspection of the device by iStorm to ensure that it meets the coverage requirements based on the program's terms.

If a renewal is not completed, iPlus coverage expires at the end of the annual period and the device is no longer covered by the plan.

Insurance for pre-owned devices is available for 1 year and applies exclusively to iPhone and iPad (all Apple Watch models are excluded).

A pre-owned device is defined as any device that:

• was purchased outside of iStorm, provided it is officially supported for service in Greece.
• was purchased from iStorm and more than 90 days have passed since the date of purchase.

To activate iPlus, a technical inspection of the device is required beforehand, in accordance with iStorm's procedures.

Insurance for pre-owned devices is valid strictly for one (1) year and does not include the option for additional extension or renewal.

To activate iPlus, a technical inspection of the device is required beforehand, in accordance with iStorm's procedures.

You will need to have with you:

• the insurance certificate
• the purchase receipt for the device
• the purchase receipt for iPlus

If you do not have the insurance certificate available, you can request it via the iStorm contact form, by selecting "General" and then "Documents and certifications".

In accordance with the existing procedure, an accounting note is issued instead of an invoice for purchases of services such as iPlus.

To receive your iPlus insurance certificate, submit your request through the iStorm contact form. Select the "General" category, then "Documents and Certificates", and include the device serial number in your message. For security and identification purposes, the request must be sent by the policyholder or a legal representative.