Digital Assistant Terms of Use

The conversation with the Digital Assistant is conducted with automated artificial intelligence system (AI chatbot) and not with a human customer service representative. The responses provided constitute artificial intelligence processing product, it operates using algorithmic models that draw on predefined rules and available data, and therefore the absolute accuracy, completeness, or adequacy of the answers it provides is not guaranteed. 

The artificial intelligence digital assistant (hereinafter AI chatbot) is provided exclusively for general informational purposes and to facilitate communication with the online store; it does not constitute a binding offer, nor does it qualify as legal, tax, or other professional advice, and it does not replace the Company’s official information shared via the online store’s pages or customer support. Any information, statement, response, or content generated via the AI chatbot it does not constitute, nor can it be considered statement of intent, nor an offer or acceptance for the formation of a contract. The AI chatbot's responses do not express the intent of any natural or legal person.

The AI chatbot is provided via the company's official website, as well as its official accounts on messaging and social media applications (Messenger, Instagram and WhatsApp) in   integration with the Company's systems. In these cases, the user's communications may also be governed by the terms of use and personal data protection policies of the respective providers of these platforms.

The formation of any contract for the sale of products or provision of services between the company and the user is carried out exclusively and solely through the official process of the online store, following the user’s actions within the order system and the company’s explicit acceptance of the order, in compliance with the currently applicable Terms of Use.

The user may to request to contact a human company representative at any time, through the available official contact channels of the online store, for further clarifications or personalized support.

The information provided via the AI chatbot regarding product features, technical specifications, availability, prices, offers, discounts, or promotional campaigns They are for informational purposes only and are subject to change. The company accepts no liability for any errors, inaccuracies or discrepancies. The the only valid and binding information this is the version that appears on the online store's official pages at the time an order is finalized.

The AI chatbot's functionality is based on 1 third-party artificial intelligence services or technologies. The company shall not be held liable for any acts, omissions, technical errors, or malfunctions attributable to such third-party providers, nor for the content of any automatically generated responses produced by their systems.

The company makes every reasonable effort to ensure the proper operation of its AI chatbot, however it does not guarantee uninterrupted, prompt, or error-free provision of the chatbot's services, and is not liable for any direct or indirect damages that may arise from the use of, or inability to use, the chatbot. 

For matters concerning orders, payments, returns, exercising consumer rights, or submitting legal requests, the user is requested to contact the company directly via the official contact details.

The company expressly disclaims all liability for any belief, expectation, or claim by a user that a binding contractual commitment, legal relationship, or obligation was created based on content, responses, or interactions generated through the AI chatbot.

The user is required to use the AI chatbot in good faith, in compliance with applicable law and these terms. The following are specifically prohibited:

·       submitting illegal, offensive, defamatory, threatening, racist, or otherwise inappropriate content,

·       any attempt to breach or circumvent the service's security,

·       using the service for automated data extraction, or for any purposes that may impact the availability/integrity of our systems.

The Company may restrict or terminate access to the AI chatbot, either temporarily or permanently, in the event of misuse, or for security and maintenance reasons.

By using the AI chatbot and submitting a query in accordance with the above, any user or visitor is deemed to have been notified of these current terms of use for this informational tool.

Personal Data: The use of the AI chatbot may involve processing of data that a user enters during their conversation. Users must not input any data that is not required to receive their requested support, nor any sensitive data or third-party data that they do not hold a legal basis to share.

For user   communications via the AI chatbot, iStorm processes their personal data, including full name, email, and IP address, which are retained for a period of six (6) months.

If you use the AI chatbot via third-party provider platforms (such as Facebook Messenger or WhatsApp), your data may be processed in parallel by the operators of those platforms, in accordance with their own privacy policies, for which the Company accepts no liability.

When using the digital assistant, no automated decision-making takes place, nor are any user profiles created for users.

 For more information about the processing of your personal data and your rights, please read the  Privacy Policy